Q: Screen is black on my iPhone 5S and holding home and power buttons has not helped. What else can I try?

My iPhone 5s does not turn on. I've attempted reset holding the home and power buttons but that has not worked. When connected to iTunes I receive the message "contacting the iPhone update server" constantly. When I try to try to STOP I receive message that the phone is detected in recovery mode and must be restored. What should I do next?

iPhone 5s, iOS 8.0.2

Posted on Feb 23, 2015 4:57 AM

I have this question too

Q: Screen is black on my iPhone 5S and holding home and power buttons has not helped. What else can I try?

All replies

Helpful answers

by bobby_d,

bobby_d Feb 24, 2015 8:25 AM in response to ltrippi
Level 3 (770 points)

Feb 24, 2015 8:25 AM in response to ltrippi

Hi ltrippi,

Based on your post it seems the display of your iPhone isn't functioning properly. I have linked to an article that may help you find a solution:

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

Thank you for contributing to Apple Support Communities.

Take care,
Bobby_D
Reply options

Link to this post

Q: Screen is black on my iPhone 5S and holding home and power buttons has not helped. What else can I try?

All replies Helpful answers

by bobby_d,

All replies

Helpful answers