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Lily1992

Q: How do i stop the monthly storage plan 20gb? I dont want it anymore. Please help

HI.. Im using ip5 with the latest veraion update.. My problem is, i brought the 20gb storage plan which will cost me $0.99 montlhy. Now,i dont want it anymore. I dont want to use it anymore. How do i stop the plan? I did follow the instruction but it still cost me.. Help!

iPhone 5s, iOS 8.1.3

Posted on Feb 23, 2015 4:25 AM

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Q: How do i stop the monthly storage plan 20gb? I dont want it anymore. Please help

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Feb 23, 2015 4:37 AM in response to Lily1992
    Level 9 (78,198 points)
    iTunes
    Feb 23, 2015 4:37 AM in response to Lily1992

    When you cancel a plan the cancellation does not take effect until the next payment is due - so you won't get a refund for the unused portion of the month but you should not be charged the following month.

     

    If you have followed the instructions correctly and it's not yet a month from the previous payment you would do best to wait until the next payment date and see what happens. If that has already passed and you have been charged then you should contact Support. Go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.