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Help with slow macbook and etrecheck report, please!

Any advice on how to interpret and correct things in the following report would be greatly appreciated!! Thank you!

Problem description:

Slow running with all applications and safari use.


EtreCheck version: 2.1.8 (121)

Report generated February 23, 2015 at 8:15:42 AM CST

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (15-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 192


Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1440 x 900

NVIDIA GeForce GT 650M - VRAM: 512 MB


System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 12 days 14:9:40


Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (430.09 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]


/System/Library/Extensions

[not loaded] com.nike.sportwatch (1.0.0) [Click for support]


Problem System Launch Agents: ℹ️

[killed] com.apple.coreservices.appleid.authentication.plist

one process killed due to memory pressure


Problem System Launch Daemons: ℹ️

[killed] com.apple.ctkd.plist

[failed] com.apple.loginwindow.LFVTracer.plist

[killed] com.apple.wdhelper.plist

2 processes killed due to memory pressure


Launch Agents: ℹ️

[loaded] com.citrix.AuthManager_Mac.plist [Click for support]

[running] com.citrix.ReceiverHelper.plist [Click for support]

[running] com.citrix.ServiceRecords.plist [Click for support]

[running] com.nike.nikeplusconnect.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

[failed] com.teamviewer.teamviewer.plist [Click for support] [Click for details]

[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[failed] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Fitbit Connect Menubar Helper UNKNOWN (missing value)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


Safari Extensions: ℹ️

Slick Savings [Adware! - Remove]

Searchme [Adware! - Remove]

Yumprint

Slick Savings [Adware! - Remove]

Amazon Shopping Assistant [Adware! - Remove]

Ebay Shopping Assistant [Adware! - Remove]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

10% WindowServer

8% FaceTime

1% coreaudiod

1% secinitd

0% launchservicesd


Top Processes by Memory: ℹ️

116 MB Safari

116 MB SophosWebIntelligence

99 MB InterCheck

90 MB softwareupdated

86 MB SophosScanD


Virtual Memory Information: ℹ️

26 MB Free RAM

1.17 GB Active RAM

1.16 GB Inactive RAM

915 MB Wired RAM

42.83 GB Page-ins

2.02 GB Page-outs


Diagnostics Information: ℹ️

Feb 22, 2015, 10:58:39 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-22-105839_[redacted].crash

Feb 22, 2015, 10:55:42 AM /Library/Logs/DiagnosticReports/discoveryd_2015-02-22-105542_[redacted].crash

Feb 21, 2015, 11:00:10 AM /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-02-21-110010_ [redacted].crash

Feb 20, 2015, 04:17:13 PM /Library/Logs/DiagnosticReports/SophosSXLD_2015-02-20-161713_[redacted].cpu_res ource.diag [Click for details]

MacBook Pro, iOS 8.1.3

Posted on Feb 23, 2015 6:19 AM

Reply
3 replies

Feb 23, 2015 6:27 AM in response to Kmj5ff

Yosemite will kill an inactive process because of memory pressure before it just swaps it to Virtual from RAM. So you only have 4GB which is the base amount for running Yosemite OS -- you need more to run more applications.


Personally - there is always a catch with FREE - and yours is add more memory - so at least give feedback to APPLE.


http://www.apple.com/feedback/

Feb 23, 2015 6:58 AM in response to Kmj5ff

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Help with slow macbook and etrecheck report, please!

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