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Susan Williams

Q: Mail app freezes

frequently when I retrieve my mail on my iPad Air2, the app freezes and I have to shut down to be able to continue. I have three email accounts and a lot of mail. Can anyone help me figure out what is causing this problem? Everything is up to date and this is an almost brand new iPad. This should not be happening!

iPad Air, iOS 8.1.3, null

Posted on Feb 23, 2015 6:03 AM

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Q: Mail app freezes

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  • by Kenny42,

    Kenny42 Kenny42 Feb 23, 2015 8:15 AM in response to Susan Williams
    Level 1 (39 points)
    Feb 23, 2015 8:15 AM in response to Susan Williams

    Try removing all three accounts from the iPad and then add them back one at a time while testing in between. Let's see if it's one account in particular causing the issue. What email provider are you using for the three accounts (gmail, Hotmail, exchange, etc.)?