Mi iPhone5 crashed and cannot get it to work.

Question

Mi iPhone5 crashed and cannot get it to work.

Hello The Room...

When I wanted to check my messages I pushed the Start button and the screen shows really OVERSIZED words which sliding I found are: "Unbloque", and the opening window with the numbers to type my code.

The screen is OVERBLOWN and I cannot make it smaller. Each word fills a quarter of the screen and I almost can't slide with a finger, when I do it slides back.

I would really appreciate any help as is my only phone and I'm disconnected.

Thank you very much indeed in advance!

Cheers,

Carlos

iPhone 5 - iOS 8.1.3 - 32G

Mac mini, OS X Yosemite (10.10.2), 8G RAM - 2,3GHz processor

Posted on Feb 23, 2015 7:18 AM

Reply

Answer 1

chuck_3rd

Community Specialist

Feb 24, 2015 8:47 AM in response to Videocraze2013

Hi Carlos,

Thanks for using Apple Support Communities.

From your post I gather that your screen is zoomed in to the point where you cannot operate your iPhone. I believe that the Zoom setting for Accessibility could have been accidentally enabled. Since the iPhone is difficult to operate in its current state, you can follow the directions below to turn off the zoom feature using iTunes.

Connect the device to any computer with iTunes.

Select the device when it appears.

Select Configure Accessibility on the device summary page:

Select Neither to disable zoom:

Click OK.