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Helpful answers
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Feb 24, 2015 11:23 AM in response to Blythefrompanamacitybeachby jason269,Hi, Blythe.
Thank you for visiting Apple Support Communities.
I understand that your son's iPod touch is disabled and you are receiving a restore error. I would need the specific error received to provide a better answer. However, here are a couple troubleshooting articles that i would recommend starting with. If you know the specific error number, see the Get more help section of the attached second article.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Resolve iOS update and restore errors in iTunes
-Jason H.
