My son recently changed his password 3 times in one day and cannot remember it now. He's been locked out of it. I connected to iTunes and am trying to restore his iPod, but i keep getting an error message... any suggestions?
yes, our itunes is up to date
iPod touch, iOS 8.1.3, Mac Mini
Hi, Blythe.
Thank you for visiting Apple Support Communities.
I understand that your son's iPod touch is disabled and you are receiving a restore error. I would need the specific error received to provide a better answer. However, here are a couple troubleshooting articles that i would recommend starting with. If you know the specific error number, see the Get more help section of the attached second article.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Resolve iOS update and restore errors in iTunes
-Jason H.
My son's iPod touch 3 is on passcode lockout- how do i fix this?
