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Safari cannot load any Google Sign in pages

I'm on a late 2011 Macbook Pro 13" running 10.10.2 with Safari 8.0.3. My internet connection is fine, and I have no problems in any browser but Safari.


Safari will load any webpage fine, until I try to access a Google page that requires logging in. This includes accounts.google.com, mail.google.com, calendar.google.com, etc. Google search loads fine.


I've tried clearing cookies/cache, completely resetting Safari, resetting my keychain, and double-checked my DNS settings. Nothing has made the progress bar move. I've of course restarted countless times as well.


The problem arose when I tried to install the desktop version of Google Drive. Once installed, it displays a blank window as the sign-in page, and won't let me do anything but close it. I found a ton of similar issues on Windows and IE causing Drive's problems there, so I'm thinking this is a Safari issue at heart (or maybe Keychain, since it all routes through there apparently too).


Does anyone have any other suggestions?

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Feb 23, 2015 1:33 PM

Reply
21 replies

Feb 23, 2015 6:05 PM in response to BLPhoto

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Feb 24, 2015 7:15 AM in response to BLPhoto

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

Test. After testing, restart as usual and post the results.

Feb 24, 2015 7:43 AM in response to Linc Davis

Loading the clean version of Safari through Recovery did fix the issue. I will try disabling my plugins one-by-one again, although I had no success the last time. I have no extensions installed, and no settings have been changed after resetting Safari's settings yesterday.


EDIT: I can confirm, after moving all plugins out of the \library\Internet Plug-ins folder, restarting, and loading up Safari, the issue has not been fixed.

Feb 24, 2015 9:41 AM in response to BLPhoto

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Feb 24, 2015 10:32 AM in response to Linc Davis

I was unable to log in to Guest, as it required a password that I do not know. Find my Mac is disabled, as is FileVault, so I'm not sure what's wrong there.


Instead, I created a new account, logged in, and immediately opened Safari. I navigated to mail.google.com, and had the same result: the progress bar moved about 10%, and stopped.

Feb 24, 2015 1:43 PM in response to BLPhoto

Double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:

accounts.google.com

Launch the Network Utility application.

Step 1

Select the Lookup tab and paste into the address field by pressing command-V. Then press return. Post the output that appears below – the text, please, not a screenshot.

Step 2

Select the Ping tab and do the same. Please enter the same input as you did in Step 1. Don't use the output of Step 1 as input to Step 2.

Important Note

Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.

Feb 24, 2015 1:49 PM in response to Linc Davis

Lookup:

Lookup has started…


accounts.google.com

accounts.google.com

accounts.google.com -> The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)

Ping:

Ping has started…


PING accounts.l.google.com (216.58.216.237): 56 data bytes

64 bytes from 216.58.216.237: icmp_seq=0 ttl=54 time=29.182 ms

64 bytes from 216.58.216.237: icmp_seq=1 ttl=54 time=171.661 ms

64 bytes from 216.58.216.237: icmp_seq=2 ttl=54 time=417.675 ms

64 bytes from 216.58.216.237: icmp_seq=3 ttl=54 time=140.597 ms

64 bytes from 216.58.216.237: icmp_seq=4 ttl=54 time=131.773 ms

64 bytes from 216.58.216.237: icmp_seq=5 ttl=54 time=110.248 ms

64 bytes from 216.58.216.237: icmp_seq=6 ttl=54 time=179.219 ms

64 bytes from 216.58.216.237: icmp_seq=7 ttl=54 time=322.542 ms

Request timeout for icmp_seq 8

64 bytes from 216.58.216.237: icmp_seq=8 ttl=54 time=1032.079 ms

64 bytes from 216.58.216.237: icmp_seq=9 ttl=54 time=183.691 ms


--- accounts.l.google.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 29.182/271.867/1032.079/273.866 ms

Safari cannot load any Google Sign in pages

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