Virus warning

The reference to thesafemac.com you found whilst browsing, has nothing to do with

the real site by Thomas Reed, who contributes to these ASC discussions.

The item you saw is not from TheSafeMac, nor is it from Apple.

Any subsequent reference here to a linked page at TheSafeMac, would be in regard

to a place to check for self-assist information such as the Tech Guides link here:

http://www.thesafemac.com/tech-guides/

Simply by browsing, you can get urgent references of the world is ending and you

may think it it based on that frame of reference; but you can choose to not buy into

the virus attack fear. Also avoid links that are not authentic; usually if you mouse

over an active URL, your browser should show you what it is. Sometimes it won't.

And some groups who do not want you to resolve issues yourself, have put blocks

in place, once you get an adware or other malware in your Mac, so you cannot go

to TheSafeMac to get Adware Medic. That is a free tool that removes adware...

http://www.adwaremedic.com/index.php

So to confuse people who don't know, these badware people are talking down TSM.

However you can use the adware, malware, and performance guides manually.

Good luck & happy computing! 🙂

No. Apple does not provide any such services.

These are always scammers attempting to get your personal information with a phishing attack.

The popup is not about you having a virus, the popup is all about wanting your money, nothing more. There is no reason for Apple to have something similar.

Those sites are scams. OS X has it's own built-in anti-malware software as long as you keep up with the most current OS X updates.

Neither Apple Support nor anyone else will be able to tell you that there's malware on the computer unless you choose to run a scanner on the system; if you send the computer in to be serviced, Apple might run a scanner themselves during the repair, but otherwise doesn't do that.

(122976)

Don't understand how this site just pops up telling me I have a virus

Welcome to the internet in 2015.

There are scammers everywhere. I just got an email from the estate of a supposed prince in Dubai - he left me 5.9 million dollars -------- but only if I send the person a $6,000 money transfer as a "fee". Would you send the $6,000?

You will get many emails, notices, pop up ads, etc - all want your money; they just use different methods to try to trick you. They also steal your email address and sell it (that is big business) so the scammer can send out an email using a real "from" address. I actually get emails in my Yahoo account FROM me TO me - that pretty much takes the cake.

Neither Apple nor any other computer company can prevent those - if they plug one hole, the scammer finds another opening.

Simply do not click, respond, or give out any information. Get rid of the email or adware and forget about it.

1. For adware, the scanner is Adware Medic. It doesn't detect or remove other malware types.

2. Any service they might provide with regards to malware removal would either be following instructions in their Knowledge Base, or running a publicly available tool, or erasing the drive and installing a fresh OS.

(122980)

babowa wrote:

Don't understand how this site just pops up telling me I have a virus

Welcome to the internet in 2015.

There are scammers everywhere. I just got an email from the estate of a supposed prince in Dubai - he left me 5.9 million dollars -------- but only if I send the person a $6,000 money transfer as a "fee". Would you send the $6,000?

Well, that can't be right! I was promised that 5.9 million last week.

1. There is no virus on your computer. The popup you saw was an attempt to scam you and not a warning of a virus; just ignore it.

2. Apple won't provide any assistance with this that you can't do yourself.

3. Adware Medic checks the system for adware, not viruses.

(122982)

1. For the umpteenth time, you don't have a virus, or any other type of malware. There is NO software in the world that can determine what is on another computer through a web browser. NONE. It's a scam. The only purpose of any such page that appears in a web browser is to separate you from your money.

2. We're all on our own, for the most part. Part of owning a computer is learning how to use it. And that includes understanding and learning about the flaws and exploits of the web, and how to avoid them.

3. Thomas keeps up The Safe Mac as a repository of knowledge about malware and scams. He does it for the benefit of anyone who takes the time to read and learn. AdwareMedic is strictly for removing adware. What you ran across was not adware, but a web site that does its best to keep your browser trapped on that page and hope you'll fall for whatever it says.

1: Your computer does not have a virus. Your computer had an annoying popup. This happens to millions of people daily. Most people ignore and move on.

2:

3: If you have AdWare on your computer, AdWare Medic will find and remove it.