Q: One way text message

I only have a problem sending sms messages to one person, I receive all of the messages they send me but they don't receive mine even though I dont get a '!' for the failed sending. I have a 5s they have a galaxy 4, Sprint is our provider. I have done the basic trouble shooting (restarting phone, toggling imessage on and off, and other message settings) We were able to send them at one point in time so I'm curious if it has to do with an update or something. Thanks for any help

iPhone 5s, iOS 8.1.3

Posted on Feb 23, 2015 2:08 PM

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Q: One way text message

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by sberman,

sberman Feb 23, 2015 2:17 PM in response to Smack2006
Level 8 (39,161 points)

Feb 23, 2015 2:17 PM in response to Smack2006

Did this person previously have an iPhone? If so, have that person de-register their iMessage here:
https://selfsolve.apple.com/deregister-imessage
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by brenden dv,

brenden dv Feb 24, 2015 9:35 AM in response to Smack2006
Community Specialists

Feb 24, 2015 9:35 AM in response to Smack2006

Hello Smack2006,

I'm sorry to hear you are having these issues with your iPhone and Messages. It sounds like you have been on the right track in your troubleshooting. If you are having issues sending messages to a specific contact and the issue only started recently, you may want to verify to see if the messages are being sent as iMessages or SMS messages (blue or green text bubbles), and/or if they have ever had an iPhone in the past. You may find the information and troubleshooting steps outlined in the following articles helpful:

Send messages with your iPhone, iPad, or iPod touch - Apple Support
Can’t get text messages from an iPhone - Apple Support

Sincerely,
- Brenden
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Q: One way text message

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by sberman,

by brenden dv,

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