Why does error message occur when "Save as Adobe PDF" is used?

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Why does error message occur when "Save as Adobe PDF" is used?

"Save as an Adobe PDF" does not work; it only generates "Error An error occurred while saving the PDF file."

I can create a PDF two ways: (1) distilling a Postscript file and using Acrobat Distiller, and (2) using the MacOS PDF generator (MacOS X 10.10.2 Quartz PDF Context).

Is there a reason "Save as an Adobe PDF" does not work? Is this an issue related to Yosemite or Adobe Acrobat? I am curious to know if other Yosemite and Acrobat XI users have this issue?

Kind regards, –John

Adobe Acrobat XI version 11.0.10 on MacBook Pro (Retina, Mid 2012, 2.7 GHz Intel Core i7, 16 GB DDR3)

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.2)

Posted on Feb 23, 2015 2:32 PM

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Answer 1

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William Lloyd

Level 7

21,311 points

Feb 23, 2015 3:01 PM in response to jzannini

The functionality in OS X is called "Save as PDF." Nothing built into OS X is called "Save as Adobe PDF." I suspect you're using some script that Adobe installed when you install Acrobat, and it's broken.

Try the "Save as PDF" shortcut instead, and see if it works.

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Answer 2

jzannini Author

Level 1

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Feb 23, 2015 8:34 PM in response to William Lloyd

Thank you for replying. I appreciate your feedback, Mr. Lloyd. "Save as PDF" does generate a PDF using MacOS X 10.10.2 Quartz PDF Context. However, I am trying to solve an issue with PDF generating with Adobe Distiller since upgrading to Yosemite.

I am curious to know if anyone in the Apple community can verify if "Save as Adobe PDF" works for him or her. If this script specific to Acrobat Distiller XI version 11.0.10 does not function with Mac OS X Yosemite 10.10.2, I can disregard this functionality. However, if the functionality does work for others, I shall work to find a solution.

My question was asked in part to help me gain understanding of changes in PDF production that have occurred since I upgraded to Yosemite. The following description is the root of my query which I posted on Acrobat Discussion groups:

Using Adobe Acrobat XI version 11.0.10 on MacBook Pro (Retina, Mid 2012, 2.7 GHz Intel Core i7, 16 GB DDR3), I have been creating PDF files of music charts optimized for viewing on iPad using Acrobat Distiller XI version 11.0.10. I recently upgraded to Mac OS X Yosemite (10.10.2). Music charts are designed using Pages 5.5.2 using Page Setup for HP LaserJet 1012 and a custom page size (7.75 in. x 10.25) with four 0.06 inch margins. This allows me to replicate exact content of a PDF file optimized for printing [Page Setup for HP LaserJet 1012 with US Letter page size (8.5 in. x 11) having four 0.5 inch margins] on a PDF file optimized for viewing on an iPad. The iPad PDF has reduced white space in margins allowing the music chart to have the largest print viewable when looking at an iPad while performing.

I am creating a PDF by distilling a Postscript file and using Acrobat Distiller [PDF/A-1b:2005 (RGB)]. "Save as an Adobe PDF" does not work; it only generates "Error An error occurred while saving the PDF file." Moreover, "Save as an Adobe PDF" never works for any circumstance.

The issue is iPad PDFs no longer have 0.06 inch margins. A PDF file is created, but there is more white space in margins. I have determined the PDF production is being affected by the HP LaserJet 1012 0.167 inch minimal margins. The outcome does not change if I select Any Printer from Page Setup. However, a PDF with 0.06 inch margins is created if I use the MacOS PDF generator (MacOS X 10.10.2 Quartz PDF Context).

Is there any thing I can do to use Adobe Acrobat XI to make charts optimized iPad like I could before I upgraded to Mac OS X Yosemite (10.10.2)? Just curious…

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Answer 3

Aug 20, 2015 11:11 AM in response to jzannini

Had the same problem. As you may have discovered by now the only way to fix is to uninstall then reinstall Acrobat. (you don't have to reinstall all of CS).

PS: Converting to image should be a VERY last ditch effort as this enlarges file size, makes for uneditable text, likely destroys vector graphics. Most likely if after a reinstall you run into the same problem/image only fix - there's probably a font issue at hand.

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