Q: HOW DO I GET RID OF FLASHMALL

Click here and follow the instructions, and for any types of adware not covered by them on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.

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jessy

Niel is very experienced and has likely provided just what you need to get this fixed. Next time you post (or reply here), always include your "Product info" - you can enter it at the bottom left of the Your Stuff Bio page . click your UserName to get there anytime you see it like this > Jessy14254

If you would reply with your device and OS, we can get this moved to a more appropriate forum, but Niel's instructions (especially the easy way - Adware Medic ) should suffice.

ÇÇÇ

There is no need to download anything to solve this problem. You installed the "Crossrider" trojan. Take the steps below to disable it.

Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

Back up all data before continuing.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

~/Library/LaunchAgents

In the Finder, select

          Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

2. Inside the folder you just opened, there may be files with any of the following names:

           com.crossrider.wss*.agent.plist

           com.webhelper.plist

           com.webtools.uninstaller.plist

           com.webtools.update.agent.plist

           flashmall_updater.plist

           flashmall_updater.sh

           WebSocketServerApp

Here * stands for a variable six-digit number. Some of these files may be absent. Move any that you have to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

3. Do as in Step 1 with this line:

~/Library/Application Support

A folder named "Application Support" will open. Inside it there may be a subfolder with this name:

            webHelperApp

If so, move that subfolder—not the "Application Support" folder—to the Trash.

4. Finally, open this folder in the same way as above:

~/Library

Look for a subfolder with this name:

             WebTools

and move it to the Trash, if present. Finally, empty the Trash.

I did what you advised to get rid of Flahmall.  It worked in the sense that it removed the application from the Applications folder, but the icon still remains on the Launchpad.  The icon does not have an (X) that I could click to remove it from Launchpad.  Is there anything you recommend?

hi, i just removed flashmall form my mac but was wondering if you ever figured out how to remove the icon from launchpad? id like to remove it also.

thank you

Click and hold until it shakes, then click the X at the top left.

thanks for your reply. Unfortunatly that does not work. Nor does dragging to my trash bin. But thank you.

Are you logged as "Administrator"?

>

How to remove Mac App Store apps that appear in Launchpad

yes i am the administrator, unfortunatly with this flashmall icon when you do those steps it does jiggle but does not provide the "x" as many of the other icons do.

thanks for the reply.

Try resetting Launchpad.

Launchpad Reset

had to ask... Eric's link seems a "Root" Level Solution so it should work [I love the good pun opportunity!] - I follow with interest - ÇÇÇ

knclp wrote:

 

yes i am the administrator, unfortunatly with this flashmall icon when you do those steps it does jiggle but does not provide the "x" as many of the other icons do.

You cannot remove apps that way unless they were downloaded from the Mac App Store. Flashmall wasn't, so you cannot remove it from within Launchpad.

In the Finder, choose Applications from the Go menu. This will open your Applications folder in a Finder window. Do you see a Flashmall app there? If so, drag it from there to the trash. You may be asked to provide your admin password.

If you don't see a Flashmall app there, let us know.

yes thank you.... it was there and i removed it a few days ago and yet the icon still remained on the launchpad.

That may mean that there's still a Flashmall app on your hard drive somewhere. What did you do to remove the rest of the Flashmall adware components from your computer?

Download a copy of EasyFind from here:

http://www.devontechnologies.com/products/freeware.html

Search your entire hard drive for anything named "Flashmall". Let us know what is found, and where.