Can't sign into icloud, says account not verified

Ipod has been stolen, this morning have 4 emails from apple asking to verify account and one from icloud saying it was used to sign in on an iphone 4 which we don't have one of. Went to go onto icloud to see if can locate ipod but icloud says account is not verified. Not understanding that seem got message from iclouc saying account was used this morning.????

iPod touch

Posted on Feb 23, 2015 5:29 PM

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1 reply

Feb 25, 2015 6:49 AM in response to logancampbell

Hi logancampbell,


It appears as though your Apple ID, and through it your iCloud account, has been compromised. I would suggest that you change the password to that Apple ID as soon as you can. See this article for how to do so -


Apple ID: Changing your password - Apple Support


It may be necessary for you to contact Apple ID for help with your account's security. You can do so using this article -


Contact Apple for help with Apple ID account security - Apple Support


After changing your password, you may wish to consider using two-step verification to increase security, if you are not already. See this article for an overview -


Frequently asked questions about two-step verification for Apple ID - Apple Support


Thanks for using Apple Support Communities.


Sincerely,


Brett L

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Can't sign into icloud, says account not verified

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