gilby1970
Level 1 (0 points)

Q: my mouse is losing connectivity constantly, i have put in new batteries just keeps happening, its infuriating

I have a 3 year old iMac with wireless keyboard and mouse.

 

The mouse constantly loses connectivity.  It can take several minutes before it flashes up "connection lost" then several more minutes before it comes back on.  Only seconds later, the process repeats itself.

 

Im loosing my mind with frustration.  How can I fix this??

 

Yes, I've tried replacing batteries, doesnt help at all.

Posted on Feb 23, 2015 5:51 PM

Close
gilby1970

Q: my mouse is losing connectivity constantly, i have put in new batteries just keeps happening, its infuriating

  • All replies
  • Helpful answers

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Feb 23, 2015 6:26 PM in response to gilby1970
    Level 6 (8,202 points)
    Notebooks
    Feb 23, 2015 6:26 PM in response to gilby1970

    Troubleshooting wireless mouse and keyboard issues - Apple Support

     

    Not the batteries?

     

    Can you think of anything (other than wear and tear) that may have changed preceding the onset of the misbehavior? New environment that may have RF interference?

     

    wishing you luck

    ÇÇÇ

  • by seventy one,

    seventy one seventy one Feb 24, 2015 12:29 AM in response to gilby1970
    Level 6 (15,369 points)
    Peripherals
    Feb 24, 2015 12:29 AM in response to gilby1970

    Hello gilby1970,

     

    Replacing the batteries not always the answer; it is the state of the batteries you've replaced (were they showing signs of leakage), the type of batteries you installed, were they the recommended Apple, Eneloop, Energiser or Duracell (cheaper or bargain batteries are often slightly too small and lose contact that way) and the condition of the battery compartment itself is important.   The contact terminals must be as thoroughly clean as new batteries are.   When you have checked out these points, if you still have trouble try your mouse with a friends computer.

    Regards,  71