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Disappearing calendar notes

Hi All



We are
using exchange 2013 with a shared calendar.



This is not
an easy problem to explain. So if it does not make sense just ask any question
you have so I can help clarify it.



I am a
network engineer and we use the exchange calendar to input our work and job
details. This is what the office manager uses to do the billing. I have always
had an IPhone and for the past two years this has worked perfect. About 6
months ago my office manager asked me why 2 weeks of my jobs only had titles
and no details. This is a lot of jobs and lost money if the jobs I do are not
billed for. I said I don’t know. So I had to go back and try to remember what I
did at each site. About 5 events per day. This was very hard. Since then for
some reason the notes/details in my events keep disappearing. The event or
title has not yet. So now I have to enter the details also in the title section
of the event. One other employee also has an IPhone. The same thing started to
happen to him about a month ago. I cannot say that it happened with a certain
iPhone update. This just randomly started happening. We are the only two using
IPhones. The other employs have different mobile devices and have no problem.
One has an android and the others I am not sure.



Today I was
doing some testing and I am still very confused. I entered an event in my phone
with a detail. The event synced to the
calendar. As soon as I opened outlook on my pc the first thing I did was look
at the event I entered. I was able to open it and look before the pop up
telling me about the missed event. This was an event I added for yesterday. But
there was no details. I then looked on my phone and the detail was still there.
I keep going back and forth a couple times to see what happens. Closed outlook
opened it again. Still no details. Looked at phone and the detail was there.
Did this 4 or 5 times then finally the detail for the event on my iPhone was
gone. So I am not sure if the detail is just not pushed to the exchange
calendar. Then when it does sync again it takes it off the phone. Or if outlook
gets the detail but does not post it. I never have a problem with the title or
event disappearing. It title shows right away and does not go away.







I was just doing some more testing after
reading my post. I entered an event for tomorrow and the same thing happened
like the one I entered for yesterday.



I also wanted to mention if I add the details
from outlook they stay and do not disappear. Also I am pretty sure if I enter
the details again from the IPhone for the second time after they have already disappeared
in the same event they stay and do not go away.



This problem
is bothering the office manager a lot. She says it makes it a pain having all
the details in the title. It is also a pain for me to enter it all in the title
box.



Please let
me know if anyone else is having the same problem or if anyone has any ideas
how to fix it. I have removed the exchange account from my phone completely and
added it again but this did not help. I am not sure what I should do next.



I have tried searching this
problem but not able to find anyone else having the same thing. Others have the
complete event disappear, but no one has had just the details of the event
disappear.

iPhone 5s, iOS 8.1.3

Posted on Feb 23, 2015 7:44 PM

Reply
5 replies

Mar 3, 2015 2:47 PM in response to josephfacciolo

Same issue here. I have sales reps in several states reporting this issue. Their phone/ipad models differ, but they all report the problem started with IOS 8. Sadly I'm not able to replicate the issue on my iPhone 6p 8.1.3. I do not use iCloud, all my reps do... but I'm not sure if that has anything to do with the problem. We're on Exchange 2007 here.


Multiple reps have contacted Apple support for help, and in all instances Apple has blamed Microsoft even though none of our Android, Outlook, OWA, or even IOS 7 users have any problems.

Mar 4, 2015 7:20 AM in response to paulkinex

Thank you for your reply. You have confirmed I am not the only one having this problem. I have read some about people having problems similar but nothing a bout anyone having the same problem. If you find out anymore information or a fix for the problem please let me know. I have also created post in Microsoft forum and other tech forums and have not received any replys


THanks.

Disappearing calendar notes

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