HT201407: If you can't activate your iPhone
Learn about If you can't activate your iPhone
Q: Can not get passed the screen where it asks me for Apple ID and password
-
Feb 23, 2015 8:17 PMby gail from maine,Do not post your personal information on a public thread - not a good idea.
If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.
Then follow the prompts to reset the password.
If he doesn't remember the answers to the Security Questions, contact Apple Support to have them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Once you know the Apple ID and the password, you will be able to proceed.
Cheers,
GB
-
Feb 23, 2015 8:19 PMby Niel,Tell him to use Apple's iForgot service, or contact their Account Security team, or if he's the iPhone's original owner, take it and its purchase receipt to a physical Apple Store.
(123007)
