Can not get passed the screen where it asks me for Apple ID and password

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Level 1

0 points

Can not get passed the screen where it asks me for Apple ID and password

Dear Apple,

My father and I recently switched our phones because he needed a better phone for business. I now restored the phone and i can not get passed the screen where i need his Apple ID and Passcode. The problem with this is that it would be easy if i knew the Apple ID and password, but my father does not remember any sort of info about his Apple ID or password! Please help me ASAP! Thank you so much for taking the time out of your day for me.

Sincerely, Paresh

iPhone 4, Just updated to new software

Posted on Feb 23, 2015 8:13 PM

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Answer 1

Feb 23, 2015 8:17 PM in response to Paresh1011

Do not post your personal information on a public thread - not a good idea.

If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.

Then follow the prompts to reset the password.

If he doesn't remember the answers to the Security Questions, contact Apple Support to have them reset:

ACCOUNT SECURITY CONTACT NUMBERS

Once you know the Apple ID and the password, you will be able to proceed.

Cheers,

GB

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Answer 2

Niel

Level 10

726,893 points

Feb 23, 2015 8:19 PM in response to Paresh1011

Tell him to use Apple's iForgot service, or contact their Account Security team, or if he's the iPhone's original owner, take it and its purchase receipt to a physical Apple Store.

(123007)

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