iTunes crashes everytime on startup

I have a similar issue, Itunes 12.1.1.4 64bit crashes after a few seconds, every time. Itunes must connect using the company proxy (seems to work fine from home using same version).

Faulting application name: iTunes.exe, version: 12.1.1.4, time stamp: 0x54de1633

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0ec62878

Faulting process id: 0xda8

Faulting application start time: 0x01d0558435722761

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: unknown

Report Id: 91bb955c-c177-11e4-b59b-5c260a867317

Also tried removing as much as possible of Apple apps and installing older versions, but no luck. Some of the older versions crashed with the JavaScriptCore.dll

Any ideas?

Same issue there ;(

It was perfectly working since (i think) my computer made an automatic windows update recently. I have iTunes 12.1.1.4 + windows 7 64bits

When i plug the iphone via the USB cable, then on iTunes, the iphone appears grey then instantly iTunes crash without quitting. If i unplug the iphone then iTunes is working again.

I tried several things :
- Reinstall and repair itunes

- CCleaner on the registry
- Relaunch mobile device services
- Kill APSDaemon.exe- Tried also to sync Mini Ipad + ipad air > does not work
- Change USB cable and port
- shut down and restart windows
- hard reset
- update my phone to latest IOS (via wifi)
- Launch iTunes in admin mode

NOTHING WORKS!

Anybody could help please?

Tks a lot in advance

Another thread talking about the issue: Re: iTunes freezing after upgrade to 12.1.1.4

When configuring my pc without proxy settings and connecting to a network not requiring proxy it worked fine. Same computer, same version of iTunes. For me it is definitely related to the proxy settings. Going back to the proxy settings it crashes every time I launch it.

I think I am right there with you guys on this.

ITunes 12.1.1.4

Windows 7 64 bit.

Crash happens about 45-60 seconds in after starting ITunes. have tried everything. Reinstalling iTunes as per Apple procedure, tried rebuilding my library several times (which I was not comfortable doing, it's very large and I don't want to screw it up). To no avail, it might seem good for a few hours but the crashing comes back. I also have second win 7 PC (laptop) where the same thing would happen.

So after reading this thread:

1) Entirely possible that this coincides with recent windows updates from this week.

2) Also, I tried unplugging my network connection when starting iTunes as you guys have tried - SUCCESS - that works. Although, obviously not a good workaround.

Hello,

Just tried to unplug my network connection by desactivating network card. Nothing change. iTunes still freezing.

Also tried by unplugging the network cable. Same.

Don't know what to do as i've already tried many things to fix this but still unfortunate 😢

Microsoft just released two updates today, so far iTunes seems to be working much better after these installed.

Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3021952)

Installation date: 3/19/2015 11:27 AM

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/3021952

Help and Support:
http://support.microsoft.com

and

Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3032359)

Installation date: 3/19/2015 11:26 AM

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/kb/3032359

Help and Support:
http://support.microsoft.com

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The notes below the box include tips on removing troublesome components.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

Disconnecting from the internet for the first few minutes when ITunes starts is the only thing that works. I rebuilt my library 3 times and even cleaned out files that constantly caused it to re-calculate gapless playback each startup.

So today Itunes version - 12.1.2.27 is pushed out. Still no help!!! Same problem exists. ITunes crashes on startup - disconnection from the internet is the only thing that works.

APPLE - need a proper fix. Work with Microsoft on it, don't care, just fix it.

Hi all,

Finally i have been able to find out what was wrong.

In my case, iTunes was not faulty according to me, it was AVAST antivirus that was blocking everything. After many tries and tests i trief to turn off AVAST and magically everything went very well.
So maybe check with your antivirus because in my case that was causing the issue.

i've openned a ticket at avast to warn them, they todl me that their update should normally fix it, i've made that update last week but nothing change.

So when i want to sync my iphone i disconnect avast "et voila !" 🙂

I have been dealing with this issue at work (that does use an Enterprise proxy). I disabled the proxy in IE, and iTunes stayed open, but (obviously) said it could not connect to the internet. I re-enabled the proxy, and iTunes would crash with the faulting module being the JavaScriptCore.dll. So, I opened the java control panel and went to Network Settings and manually entered the proxy info, instead of "Use Browser Settings". iTunes crashed again. Went back into the Java Control Panel and selected Settings (Under General > Temporary Internet Files) and Delete Files. Left Applications and Applets and Trace and Log files selected, and select ok. Reopened iTunes and it connected to the store and authorized my PC without another crash.

Hopefully this will help someone else 🙂

Bruce

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The World Is A Vampire

mysocialhomeplace.com

Same exact problem here.

Finally I solved it by removing proxy settings from Chrome.

I had a proxy script that allowed me to connect to my university library. Somehow this conflicted with iTunes.