Just updated to itunes 12.1.1.4 and now cannot see ipod touch

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Just updated to itunes 12.1.1.4 and now cannot see ipod touch

Running itunes under Windows 8.1 and having updated itunes to 12.1.1.4 I now cannot see my iPod Touch 4 running under 6.1.6. Tried all the full switch off routines and swapped cable for another spare. I get the beep from ipod and it charges but doesn't appear on itunes screen. Therefore synch impossible without it appearing. Tried my wife's iPad 3 running under latest 8.1.3. and get same result. Any ideas anyone??

iPod touch, iOS 6.1.6, 64GB

Posted on Feb 24, 2015 4:37 AM

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Answer 1

Best reply

Jason L

Community Specialist

Feb 25, 2015 8:32 AM in response to musiclover63

Hi musiclover63,

It sounds like you have a few iOS devices that aren’t recognized by iTunes on your PC. Take a look at the article linked below and try running through the troubleshooting suggestions that it provides.

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

So long,

-Jason

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Answer 2

musiclover63 Author

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Feb 25, 2015 12:45 PM in response to musiclover63

Jason - great advice. Not the easiest to solve but followed the route to re-establishing the driver for both devices and we are back up and synched. Begs the question how did it happen. It was working minutes before the latest itunes update and then both devices (ipod and ipad) became invisible. You would have to suspect the 12.1.1.4 release!! Anyway we are up and thanks again.

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Answer 3

MJMIGUEL

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Feb 25, 2015 1:39 PM in response to musiclover63

Hi there Musiclover63,

What exactly have you done to solve the issue ?

I'm also facing the problem that my device (iPhone 4S) is not being identified by iTunes (on Windows) but so far I could not get rid of the problem.

Thanks in advance for the coop.

Cheers, MJM

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Answer 4

musiclover63 Author

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Feb 25, 2015 2:00 PM in response to MJMIGUEL

I basically followed followed the link Jason provided. I didn't see my device listed under Universal Serial Bus Controllers and so followed the next instruction to 'If the Apple Mobile Device USB Driver is not listed'. I opened Device Manager and saw my device listed. I then asked to update driver etc.. and found it at the folder location suggested (under 'Have Disk') and selected it and installed from 'disk'. It then made the ipod beep and it appeared in itunes. Success. My wife's ipad also came back after same procedure. Hope this helps. Basically follow the path as in Jason't post. Good luck.

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Answer 5

MJMIGUEL

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Mar 4, 2015 4:03 AM in response to musiclover63

Thanks to you all !

Actually since I also reboot my laptop , my iPhone device is again recognized by iTunes.

Cheers, MJM

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Answer 6

Mar 7, 2015 10:45 AM in response to musiclover63

Hello,

I've got a related problem and could do with some help. After installing itunes 12.1.1.4 on a Windows8 machine, "an ipod has been detected but could not be identified properly.Please disconnect and reconnect the ipod" etc.

I've disconnected, reconnected several times with all available USB ports, restarted the machine several times, uninstalled and re-installed itunes three times, restarted the mobile device service twice in all conceivable combinations. I still get the same error message, and the ipod is not charging. The USB mass storage device controller has a warning triangle on it when the ipod is connected. Flash disks work ok.

Is there a possibility, and is it worth a try, installing an older version of itunes?

Cheers,

See

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Answer 7

musiclover63 Author

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Mar 12, 2015 12:56 AM in response to s.e.eckert

Hi See - your issue sounds beyond me I'm afraid. You seem to have done everything on Apple's help guidelines - and more!. Hopefully Jason L from Ccommunity Specialists (see thread) or other can help - good luck!

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Answer 8

Mar 13, 2015 12:29 PM in response to musiclover63

Thanks! I now found an earlier version of itunes64, not the latest itunes6464 (12.1.1.4), which recognizes the ipod.

From: iTunes 12.1.1 for Windows (64-bit — for older video cards)

I'll think very carefully about getting newer versions in the future.

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Answer 9

hhgttg27

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5,591 points

Mar 13, 2015 12:32 PM in response to s.e.eckert

For clarification, this is not an "earlier version". The standard 64-bit version of 12.1.1.4 is a full 64-bit application. The "for older video cards" version is, like most previous "64-bit" versions of iTunes, a 32-bit application with a 64-bit installer. The "for older video cards" label is a little misleading, as this also fixes some playback issues, QuickTime and Outlook interoperability errors, and problems with other third-party applications.

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