HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

JamesBHUK

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Q: -1 error on restore? any ideas

Ok trying to restore and now i get -1 error does anyone have any ideas what this is ?

iPhone 5, iOS 8.1.2

Posted on Feb 24, 2015 12:17 PM

I have this question too

Q: -1 error on restore? any ideas

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by joe_7399,

joe_7399 Feb 25, 2015 2:05 PM in response to JamesBHUK
Community Specialists

Feb 25, 2015 2:05 PM in response to JamesBHUK

Greetings JamesBHUK,

Welcome to the Apple Support Communities!

I understand that you are receiving a restore error while trying to restore your iPhone. In this situation, I would first suggest following the troubleshooting steps outlined in the attached article. If the issue continues after you have completed all steps, please let me know.

Resolve iOS update and restore errors in iTunes - Apple Support

Cheers,
Joe
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by JamesBHUK,

JamesBHUK Feb 25, 2015 3:00 PM in response to joe_7399
Level 1 (0 points)

Feb 25, 2015 3:00 PM in response to joe_7399

Tried all the steps and nothing I took it to a shop today and been told it's because the ic chip is damaged :-(
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