My iphone 4 has a black screen but is on.
My iphone 4 has a black screen but is on. I cannot reset using power button because it is broke. How can I reboot or reset or simply fix my black screen?
iPhone 4, iOS 7.1.2
User profile for user:
Matt_M.
User level:
Community Operations
Hello Makintime6,
Welcome to the Apple Support Communities! Oh no! I’m sorry to hear that you are experiencing issues with your iPhone 4. The following resource outlines the specific troubleshooting steps if you see a solid black screen on your iPhone:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203039
If you see a solid color screen (black, white or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Reset your device while it's plugged in.
- If resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Since it also sounds like you have a hardware issue with your device, you may want to skip the reset step and move on directly to a restore and contacting Apple Support, if needed.
Cheers,
Matt M.