Q: battery percentage staying the same

when i charge my iphone 5c it shows it as being charged with the lightning bolt, but when it shows it as charging, the battery percentage doesn't go up. I don't know if it's the battery or usb.

iPhone 5c, iOS 8.1.3

Posted on Feb 24, 2015 1:22 PM

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by judysings,

judysings Feb 25, 2015 2:18 PM in response to marvelinc100
Community Specialists

Feb 25, 2015 2:18 PM in response to marvelinc100

Hi marvelinc100,
I understand your battery charge indicator does not show an increase when charging with your USB cable. Do you have any issues charging the iPhone when it is connected to a wall outlet?The resources below will provide information about charging your iPhone.
Charge your iPhone and iPod touch - Apple Support
http://support.apple.com/en-us/HT201569

iPhone Battery and Power - Apple Support

Regards,
Judy
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