no internet connection (iPhone 6 Plus)

Question

no internet connection (iPhone 6 Plus)

Hi,

about every two weeks, my iPhone 6 Plus (iOS 8.1.3) doesn´t get an internet connection when waking up from standby mode - neither via Wi-Fi nor 3G/LTE. Cell signal and mobile provider are still displayed in status bar. Turning on/off airplane mode doesn´t help. I only get a new internet connection when I restart the iPhone via power button.

I found the following information in logfiles after the problem occurred:

com.apple.networking.discoveryd.log.20150224T081408+01

Feb 24 08:14:10.625722 iPhone discoveryd_helper[90]: Basic RemoteControl com.apple.discoveryd_helper Starting XPC Server

Feb 24 08:14:10.626596 iPhone discoveryd_helper[90]: Detailed RemoteControl com.apple.discoveryd_helper XPC connection 0x15fe03860: start (pid=55, <unknown> not root)

com.apple.itunesstored

2015-02-24 08:14:16.064 [88]: iTunes Store environment is: NWK

iPhone 6 Plus, iOS 8.1.3, null

Posted on Feb 24, 2015 12:11 PM

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Answer 1

sterling r

Community Specialist

Feb 25, 2015 1:47 PM in response to Martin04121981

Hey Martin,

If I understand correctly this internet connectivity issue is not consistently happening every day, and intermittently happens ever couple of weeks or so. I would recommend resetting the network settings with step 6 from the following aritcle. Normally I would suggest starting at the top and working your way down but 1-4 doesn't seem relevant to what you are seeing and you have already done step at least a few times.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Still can’t connect?

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Thank you for using Apple Support Communities.

All the best,

Sterling

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Answer 2

Feb 26, 2015 3:27 AM in response to Martin04121981

hay i am using iphone 6. i am facing problem with wifi when ever i want to connect my device to wifi router it says incorrect password or unable to connect. i have tried to restore iphone 6 with itunes to iso 8.1.3, i have tried erase reset iphone. non of them are working please help

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