I just purchased GB10 last week and I repeatedly keep getting the following message, "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again." I have tried EVERY suggestion!

Question

immargarita Author

Level 1

0 points

I just purchased GB10 last week and I repeatedly keep getting the following message, "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again." I have tried EVERY suggestion!

Model Name: MacBook Pro

OS X Yosemite: 10.10.2

Model Identifier: MacBookPro8,2

Processor Name: Intel Core i7

Processor Speed: 2.3 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 4 GB

I just purchased GarageBand 10.0.3 last week and I repeatedly keep getting the following message when I try to download ANY of the FREE Piano lessons in the "Lesson Store", "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again." I have tried EVERY suggestion that I have come across on the internet and nothing is working! If I'd known I would encounter this issue, I would not have paid for this. Tried restarting, rebooting, reinstalling, deleting the cache, and on the verge of just reinstalling the OS. I have come across people have the same issue for months and I can't believe Apple has not offered a fix or update or anything.

Posted on Feb 24, 2015 6:57 PM

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Answer 1

Brett L

Community Specialist

Feb 26, 2015 6:45 AM in response to immargarita

Greetings immargarita,

It sounds as if your MacBook Pro is having difficulty connecting to the Mac App Store in order to complete your download of the GarageBand piano lessons, a distressing situation to be sure. I would suggest troubleshooting using the steps in this article -

Mac App Store: Solve problems

Thanks for using Apple Support Communities.

Be well,

Brett L

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Answer 2

JD321

Level 1

76 points

Feb 26, 2015 7:15 AM in response to Brett L

Hey Brett,

Exactly how did you rate to become a "COMMUNITY SPECIALIST"?!?

Your reply is BOGUS, because it nonchalantly just disregards and ignores the anguish being experience by the masses of users that are all experiencing this issue. As a "COMMUNITY SPECIALIST", you really are not aware of the problem, as expressed in this thread:

Temporary 'FIX' to Downloading GarageBand Lessons

or in this thread:

What is the deal with Garage Band lessons not completing the download. I'm seeing that others are having the same probl…

You evidently seem to think there really is no problem? Since you speak as a "COMMUNITY SPECIALIST" on this forum, is your viewpoint shared by APPLE?!?

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Answer 3

f2titan

Level 1

15 points

Feb 26, 2015 5:20 PM in response to immargarita

Same problem, not processing it once downloaded.

HELP Apple!!!!

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Answer 4

csp256

Level 1

1 points

Feb 27, 2015 3:40 PM in response to immargarita

Immargarita, Since you just purchased the software you qualify for a no charge one on one at an Apple store. They never could tell me what was wrong, but after three visits and not one dime, all lessons downloaded at the store. I was not going home until it worked.

Hint, hint, I had just upgraded OX when the problem started. So... I qualified for tech support. I forgot to get my none working since the up grade Photoshop fixed. Some Java component can't be found and just like GB, the link to Apple for support does not work. I have the good old PS disc. I'm not happy with this cloud stuff.

When you call and give the SN for your computer, they may say it will cost $29.00 dollars for one time support. Instead choose a different prompt, tell the human being what your problem is and set up a visit to the Apple store. BTW, no one at the store seemed to have heard of this issue.

The techie just started the download and ran the activity monitor. The download stopped once. Then he continued it and everything is there now.

Shame on you Apple.

Hope this helps.

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