Tabbygail97
Level 1 (0 points)

Q: Why can't I connect using cellular data while on a phone call

When I make or receive a phone call, I cannot use any data while on the call. Is there any way I can fix this?

iPhone 5s, iOS 8.1.3

Posted on Feb 24, 2015 8:29 PM

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Tabbygail97

Q: Why can't I connect using cellular data while on a phone call

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  • by gail from maine,

    gail from maine gail from maine Feb 24, 2015 8:33 PM in response to Tabbygail97
    Level 7 (26,229 points)
    iCloud
    Feb 24, 2015 8:33 PM in response to Tabbygail97

    Sorry, what do you mean by you "cannot use any data while on the call"?

     

    GB

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 24, 2015 8:34 PM in response to Tabbygail97
    Level 9 (58,611 points)
    iPhone
    Feb 24, 2015 8:34 PM in response to Tabbygail97

    It depends on who your carrier is. Some carriers cannot support a cellular call and cellular data at the same time.

  • by sberman,

    sberman sberman Feb 24, 2015 8:46 PM in response to Tabbygail97
    Level 8 (40,027 points)
    Feb 24, 2015 8:46 PM in response to Tabbygail97

    It all depends on your cellular carrier:

    iOS: Understanding cellular data networks - Apple Support

     

    As the article points out, CDMA networks (such as Verizon, Sprint, U.S. Cellular in the U.S.) do not support simultaneous voice and cellular data on an iPhone.

  • by Vic609,

    Vic609 Vic609 Jul 10, 2015 9:16 AM in response to sberman
    Level 1 (4 points)
    Audio
    Jul 10, 2015 9:16 AM in response to sberman

    Sberman,

    That is not correct. I have verizon. I have a 2nd line on my account for my wife. She has a samsung galaxy, I have the iPhone6. She can be talk on the phone an browse the web at the same time. I can not do that on my iphone.

  • by deggie,

    deggie deggie Jul 10, 2015 9:21 AM in response to Vic609
    Level 9 (54,602 points)
    iPhone
    Jul 10, 2015 9:21 AM in response to Vic609

    Not sure of your reading level, but he said, "do not support simultaneous voice and cellular data on an iPhone." So how is he incorrect, that would match your findings?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 10, 2015 9:25 AM in response to Vic609
    Level 9 (59,062 points)
    iPhone
    Jul 10, 2015 9:25 AM in response to Vic609

    Vic609 wrote:

     

    Sberman,

    That is not correct. I have verizon. I have a 2nd line on my account for my wife. She has a samsung galaxy, I have the iPhone6. She can be talk on the phone an browse the web at the same time. I can not do that on my iphone.

    sberman1 is exactly correct. The chip that Apple chose to use in the 5S does not support simultaneous CDMA voice and LTE data. The more recent Samsung models (you don't mention which one your wife has but I'll assume it's an S5) do.

     

    The iPhone 6/6+ will do voice over LTE which allows them, in a 4G area, to do simultaneous voice and data.

  • by Vic609,

    Vic609 Vic609 Jul 10, 2015 9:34 AM in response to deggie
    Level 1 (4 points)
    Audio
    Jul 10, 2015 9:34 AM in response to deggie

    Calm down now guys. I stand corrected.

     

    When Sberman wrote, "verizon didnt support simultaneous voice and cellular date". Thats where I stopped reading. I didnt see that part where he said ,"on an iPhone".

     

    However, I have the iPhone 6 Plus and I still cannot use the web browser while in a phone call.

  • by deggie,

    deggie deggie Jul 10, 2015 9:39 AM in response to Vic609
    Level 9 (54,602 points)
    iPhone
    Jul 10, 2015 9:39 AM in response to Vic609

    You may be in an area that does not support it yet.

  • by KiltedTim,

    KiltedTim KiltedTim Jul 10, 2015 9:42 AM in response to Vic609
    Level 9 (55,731 points)
    Mac OS X
    Jul 10, 2015 9:42 AM in response to Vic609

    The ability to do so requires that the network where you are supports VoLTE. If it does, and your account is properly provisioned, and the option for voice over LTE is enabled on your phone, then you should be able to get simultaneous voice and data. If any one of those three things is not true, you won't. Without VoLTE, voice calls use the CDMA network. When that happens, you don't get simultaneous voice and data.