Hi, I bought an iPhone my a friend in 2013. They lost the device travelling and need to claim it back on their insurance. They need their IMEI and Serial number but I can't find it on the receipt. Is there any other way to find this out? Thanks!
iPhone 5s
If you can use iTunes on your computer but don't have your device:
copied from Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support
Thanks!
I now have the IMEI and Serial number.
The insurance company state that proof of purchase is needed with that info on it.
Where can I get this?
lbeg wrote:
The insurance company state that proof of purchase is needed with that info on it.
Where can I get this?
From wherever you bought it.
Thanks.
I bought the device from Apple on my staff discount for a friend. The invoice I have from Apple does not confirm the IMEI etc
Is there someone internally that can provide an invoice/proof of purchase that confirms these details?
Basically, is there an internal department I can e-mail or would I need to go into a store?
Did you try iPhone - Contact Support - Apple Support ?
I had a look and to get help I think you need to be in warranty or have Apple Care. The device was bought in 2013 with neither of these things.
I just need to a receipt confirming the IMEI and serial number and unfortunately its proving hard 😟
Maybe you should visit an Apple Store next to your place and talk to them in person.
IMEI
