Q: MacBook Pro 13" Retina can no longer recognize HDMI monitor.
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Feb 26, 2015 7:29 AMby alex_h1,Hi EllipticAnn,
To troubleshoot this issue where your external monitor is displaying no signal, please follow the information outlined below.
No video or no signal, image distortion, "snow," or flickering
Check connections
When using an external display be sure to check the following:
- If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
- Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
- Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
- Try unplugging the video adapter or cable and then plug it back in.
- If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
- Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
- If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
- Start up in Safe Mode.
- From the Apple () menu, choose System Preferences.
- Choose Displays from the View menu to open the preferences pane.
- Select any resolution and refresh rate that your display supports.
- Restart your computer.
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
Take care,
Alex H.
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Feb 27, 2015 6:37 AMby alex_h1,Hi EllipticAnn,
If the issue persists, please contact Apple Support or take your Mac in to an Apple Retail store or Apple Authorized Service Provider for diagnosis.
If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
Have a great weekend,
Alex H.
