Q: i just got a new iPhone 6 and i am trying to transfer my iPhone 5 information to my new phone i have backed up my iPhone 5s on my ... more
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Feb 26, 2015 7:49 AMby jason269,Hello, Anita.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup. This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6. Try going through the steps in the article below.
iOS: Unable to restore from backup of a newer device
I would also check to see the backup dates in iTunes and if the backup is located on iCloud instead of iTunes.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
Cheers,
Jason H.
