When I try to reset my icloud password it does not send to my email and it says my age is not correct

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When I try to reset my icloud password it does not send to my email and it says my age is not correct

I Can not access my iCloud account I forgot my password but when I try to change the password it says my age is wrong and my email does not get a message....how can I reset my password

iPad 2

Posted on Feb 25, 2015 5:02 AM

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Answer 1

jeffd55

Community Specialist

Feb 26, 2015 7:47 AM in response to Judi11

Hey Judi11,

Thank you for using Apple Support Communites.

The following article provides steps to take if you are not receiving the verification email when making updates to your Apple ID.

If you didn't receive your verification or reset email - Apple Support

Cheers,

Jeff D.

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