Photo albums stalled following restore from iCloud
What should I do to cancel this stalled download without losing what has already been downloaded
What should I do to cancel this stalled download without losing what has already been downloaded
Hi Kassih,
Welcome to the Apple Support Communities!
I understand that you have started restoring your iPad from an iCloud backup and it seems that your photos have stalled. When restoring from an iCloud backup, the process can take a longer time than you would expect. For more information, please review the attached article.
Get help restoring from an iCloud backup - Apple Support
The restore process is taking a long time to finish
The amount of time needed by the restore process depends on your geographical location and the speed of your Internet connection. Even with a fast Internet connection, the restore process might take 1 to 4 hours per gigabyte to complete.
If you're traveling between countries, the restore process might take longer than usual. iCloud is tuned to provide the best service when you're in the geographical location from which you most frequently connect to the Internet. When restoring from an iCloud backup, iCloud is tuned to provide the best service in the geographical region you were in when you created the backup.
Best regards,
Joe
Thank you Joe for replying. I'm getting really frustrated now. My iPad has finished the back up, but 7 of my albums have not restored, when you click on them they show as downloading and have been stuck like this now for 2 days. Is my only option to wipe clean and start a restore all over again?
Hello Kassih,
I can understand the frustration of waiting for your music to download after restoring from an iCloud backup. Before eracing your device, use the information located in the attached article to verify that the restore has indeed completed.
Get help restoring from an iCloud backup - Apple Support
How can I make sure that the restore process is underway?
Go to Settings > iCloud > Backup (In iOS 7, go to Settings > iCloud > Storage & Backup). When the restore process is underway, the iCloud Backup setting dims and you have the option to tap Stop Restoring.
If the option to Stop Restoring is still available, the restore has not yet finished.
Cheers,
JOe
Photo albums stalled following restore from iCloud