iphone 6 touch id not responding
I have tried a reset, power and home button, and it won't recognize any of my fingerprints. Any clues?
iPhone 6, iOS 8.1
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Jason L
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Community Specialist
Hey dougdavey,
This article provides general troubleshooting tips that may help you resolve the issue with Touch ID not recognizing your fingerprints on your iPhone 6.
Use Touch ID on iPhone and iPad - Apple Support
Get help with Touch ID
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
- Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Ciao,
-Jason