Q: iTunes 12.1.1.4 won't launch on Windows 8.1 64 bit
I have a Dell laptop running Windows 8.1 64 bit. I recently let iTunes update to 12.1.1.4. Ever since I updated, iTunes will not start. When I go to the Windows Application Log, I find the following error:
Log Name: Application
Source: Application Error
Date: 2/25/2015 10:07:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: COMPUTER_NAME
Description:
Faulting application name: iTunes.exe, version: 12.1.1.4, time stamp: 0x54de1991
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xc000041d
Fault offset: 0x0000000000008b9c
Faulting process id: 0x9c0
Faulting application start time: 0x01d051153175cf74
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 71bf9801-bd08-11e4-8315-c4d987f53cd1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-25T16:07:50.000000000Z" />
<EventRecordID>130544</EventRecordID>
<Channel>Application</Channel>
<Computer>COMPUTER_NAME</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>12.1.1.4</Data>
<Data>54de1991</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.17415</Data>
<Data>54505737</Data>
<Data>c000041d</Data>
<Data>0000000000008b9c</Data>
<Data>9c0</Data>
<Data>01d051153175cf74</Data>
<Data>C:\Program Files\iTunes\iTunes.exe</Data>
<Data>C:\WINDOWS\system32\KERNELBASE.dll</Data>
<Data>71bf9801-bd08-11e4-8315-c4d987f53cd1</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I have followed the directions for a complete removal and reinstallation of iTunes. Upon completion of the reinstallation the app will launch, but then after I reboot, the same error occurs. I have tried running in Windows 8 and Windows 7 compatibility mode, as well as Run As Administrator.
What else should I do?
iPod classic 160GB (Late 2009), Windows 8, Windows 8.1, 64-bit
Posted on Feb 25, 2015 2:17 PM
