I am on a Dell PC with Windows 7 using Google Chrome and my iPhone is a 5c. I have moved my iTunes folder to an external hard drive. I have already reinstalled iTunes. Phone is iOS 8.1.3
iPhone 5c, iOS 8.1.3
Howdy danceskiflyfishfamily,
Thanks for using the Apple Support Communities.
If iTunes is unexpectedly quitting when you launch it on your Windows 7 PC, then I'd like you to please follow the directions in the article below.
Take care,
Alex H.
Hi Alex - thank you for the reply. I attempted to open iTunes using Shift-Control and did not receive the Safe Mode notice. I did receive a pop up that asked if I wanted iTunes to make the following changes to my computer. If I reply Yes, the program opens and immediately shuts down. If I click No, the program does not open. In addition, I had recently moved my iTunes catalog to an external drive but did not connect the two events as I do not recall if the problem started at that time.
When I open iTunes I receive the error message: iTunes has stopped working. A problem caused the program to stop working. Please close the program. When I plug in my iPhone it opens.
