serbo21
Level 1 (0 points)

Q: Iphone 6 plus volume issue

Good day,

need help with my iphone 6 plus - volume is too low when placing or receiving the call even though volume meter is at max level.

changing volume with the buttons doesn't help.

other person can hear me well though.

Problem appeared just several days ago, used to be OK before. iOS 8.1.3.

many thanks

iPhone 6 Plus, iOS 8.1.3

Posted on Feb 26, 2015 1:19 AM

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serbo21

Q: Iphone 6 plus volume issue

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Feb 27, 2015 7:56 AM in response to serbo21
    Community Specialists
    Feb 27, 2015 7:56 AM in response to serbo21

    Hello serbo21,

     

    Welcome to the Apple Support Communities!

     

    I understand that the volume in the receiver of your iPhone 6 plus is lower than you would expect. In this situation, I would recommend reading over and working through the troubleshooting steps in the attached article to help resolve this issue. 

     

    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

     

    Have a great day,

    Joe

  • by serbo21,

    serbo21 serbo21 Feb 28, 2015 6:51 AM in response to joe_7399
    Level 1 (0 points)
    Feb 28, 2015 6:51 AM in response to joe_7399

    Hi Joe,

     

    thanks a lot for response. I've read the troubleshooting article and tried all of the advices without much success. The point is that when I bought my iPhone some three months ago everything worked perfectly including the sound conditions of the calls. in fact, sound was very clear and loud I even had to bring it down appr to half. Then, several days ago, shortly after I've upgraded to iOS 8.1.3, sound volume has dropped so I can barely hear people on the other end of the line even with volume meter fully up. And yes, I've tried everything learned from the multiple threads on this forum - switched Bluetooth off and back on, turned off noise cancelling, hearing aid on and off, removed screen protection film, cleaned earpiece's mesh with soft bristled brush etc. Nothing worked. I don't understand what can cause this problem - is it software or hardware issue? Has anyone facing same problem ever found the cure?

    any help highly appreciated

  • by joe_7399,

    joe_7399 joe_7399 Feb 28, 2015 11:13 AM in response to serbo21
    Community Specialists
    Feb 28, 2015 11:13 AM in response to serbo21

    Hi serbo21,

     

    Due to the nature of your issue, you may find more information by using another one of Apple's support resources.

     

    https://getsupport.apple.com/GetproductgroupList.action

     

    Best regards,

    Joe

  • by serbo21,

    serbo21 serbo21 Mar 17, 2015 12:16 AM in response to joe_7399
    Level 1 (0 points)
    Mar 17, 2015 12:16 AM in response to joe_7399

    Hi Joe_7399,

     

    thanks for advice. Having followed a number of threads and trying multiple solutions that didn't work for me. Finally found out the issue was a faulty speaker in the earpiece. Issue resolved.

     

    kind regards,

    Serbo