disables apple ID and email used

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Level 1

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disables apple ID and email used

Hi,

I have an ipad mini and need to activate using apple account. However, the account has been disabled and tried to reset the password using my email, but the email I have has been disabled to according to yahoo, so I sent an email to yahoo how can I retrieve my account. Yahoo email me back and said the my email was disabled because it wasn't open within 12 months and disabled account cannot be retrieve anymore. I have the email from yahoo, I can take a screen shot of it just to prove it is true. I also have the account id and password used on the ipad mini.

Please help me 'cause I cannot use my ipad anymore.

Thanks!

Posted on Feb 26, 2015 5:24 AM

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Answer 1

King_Penguin

Level 10

334,138 points

Feb 26, 2015 5:33 AM in response to esromgalang

You should be able to get the password reset by answering the account's security questions on http://iforgot.apple.com

If you can't then contact Support in your country (these are user-to-user forums), they should be able to reset it for you.

Contacting Apple about account security : Contact Apple for help with Apple ID account security

If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

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Answer 2

esromgalang Author

Level 1

0 points

Feb 26, 2015 5:45 AM in response to King_Penguin

Thanks for the quick response. I'm going to try those suggestions of your.

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