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Can't resize Word or Excel windows

I am losing my mind. My Word documents open in a tiny window and I can't resize the window and my Excel documents open in a large window, three pages wide and I can't resize that window either. I have not installed anything new, but my system does automatically updates, so there was a security update recently. I am running OS X 10.9.5 and Microsoft Word and Microsoft Word 2008 v. 12.3.6 on an iMac.

Posted on Feb 26, 2015 7:32 AM

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Question marked as Best reply

Posted on Feb 26, 2015 8:21 AM

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode - About



16 replies
Question marked as Best reply

Feb 26, 2015 8:21 AM in response to JoyRousso

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode - About



Nov 9, 2016 4:51 PM in response to JoyRousso

Thank you so much Joy. My computer just auto-installed an OS X update and my MSWord windows had the same problem. Yours was the first thing I found when searching for a resolution and yours worked!!! It pays to take time to post this kind of thing for here I am, almost 2 years later, and you solved my issue! 😁

Can't resize Word or Excel windows

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