HT201412: If your iPhone, iPad, or iPod touch won't turn on

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n9921 x
Level 1 (0 points)

Q: ipad2  updated overnight. Now i cannot get it to "activate".

Help me using itunes.

I hooked up the ipad2 to a mac computer and now I am lost...

Need to activate the ipad2!

Thanks.

gw

iPad 2, iOS 8.0.2

Posted on Feb 26, 2015 8:17 AM

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n9921 x

Q: ipad2  updated overnight. Now i cannot get it to "activate".

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Feb 27, 2015 9:55 AM in response to n9921 x
    Community Specialists
    Feb 27, 2015 9:55 AM in response to n9921 x

    Hi n9921 x,

     

    I'm sorry to hear you are having issues with your new iPad. I also apologize, I'm a bit unclear on the exact nature of what you are describing or exactly what you are seeing. If you have a cellular enabled iPad and are having issues activating the cellular data connection, you may find the information and steps outlined in the following article helpful (it is aimed at iPhones, but should apply to cellular iPads as well):

     

    Get help activating your iPhone - Apple Support

     

    On the other hand, if you are being prompted for an Apple ID and password, the iPad may be Activation Locked, as described in this article:

     

    Find My iPhone Activation Lock - Apple Support

     

    Regards,

    - Brenden