Bluesman2304
Level 1 (0 points)

Q: Mail Account problem

One of my Mail Boxes as stopped working on my MacBookPro but works fine on my iPad.

Im using Yosemite and iOS8 respectively ; both with latest updates.

 

Mail keeps telling me my provider can't recognise my account name and password on the MacBook Pro but its exactly the same as set in the iPad so!!!!!

 

Ive checked ALL the settings and they look ok but this problem just will not sort its self out.

Help!

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Feb 26, 2015 9:40 AM

by alex_h1,Solvedanswer
alex_h1 alex_h1
Community Specialists
A:

Howdy Bluesman2304,

 

Thanks for using the Apple Support Communities.

 

To troubleshoot this issue where your mail account is prompting you for your password, and states it is incorrect, please see the information  below.

 

 

Your email provider may reject your password for several reasons, including:

  • You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on this device.
  • Your email provider needs you to update or reset your password for security reasons. For example, if you turned on Google’s two-step verification, your Gmail account in Mail now requires the appropriate app password.
  • Your email provider deactivated or suspended your account. Contact your email provider for help.

 

If Mail on your Mac keeps asking for your password - Apple Support

 

Have a good one,

Alex H.

Posted on Feb 27, 2015 10:30 AM

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Bluesman2304

Q: Mail Account problem

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  • by alex_h1,Solvedanswer

    alex_h1 alex_h1 Feb 27, 2015 10:30 AM in response to Bluesman2304
    Community Specialists
    Feb 27, 2015 10:30 AM in response to Bluesman2304

    Howdy Bluesman2304,

     

    Thanks for using the Apple Support Communities.

     

    To troubleshoot this issue where your mail account is prompting you for your password, and states it is incorrect, please see the information  below.

     

     

    Your email provider may reject your password for several reasons, including:

    • You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on this device.
    • Your email provider needs you to update or reset your password for security reasons. For example, if you turned on Google’s two-step verification, your Gmail account in Mail now requires the appropriate app password.
    • Your email provider deactivated or suspended your account. Contact your email provider for help.

     

    If Mail on your Mac keeps asking for your password - Apple Support

     

    Have a good one,

    Alex H.