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hi, my iMac keeps not booting up,stuck on grey screen. After doing a "recovery" and re installing yosemite it works again, but keeps happening. Passes the AHT checks ok, also no viruses found. Ta, John
What did you use so that you can say, "no virus found"?
HI Allan, Bitdefender Virus Checker. My mac is a 2007 era Intel which since i upgraded to Yosemite has had an intermittent problem with "freezing" but it has always re started ok (The Apple tech people in the end put that down to the age of my mac, I had already increased the RAM to is max) It has been like that for a few months then this week after a "freeze" it would not boot up. After doing the recovery and all the other apple guideline checks it works but then the problem happens again, three times this week, I have recovered it each time.
sorry for my un technical style and for loading the further info on you
Ta, John
I would suggest that you uninstall Bitdefender. It is worthless on your Mac. The only thing it is good for is causing problems and eating resources.
Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here
Alln, do you think Bitdefender could be causing it, i only recently got it?
will try work out how to uninstall
Ta, John
It is very likely.
Uninstall it and then post another EtreCheck report after the reboot.
That will allow us to check that it is gone and if there might be something else that causing problems.
JohnL47 wrote:
Alln, do you think Bitdefender could be causing it, i only recently got it?
will try work out how to uninstall
Ta, John
Yes it could be the cause. To learn how to uninstall it first contact the developer and search for their instructions on how to properly uninstall the app.
Hi Allan, I just dragged the BD app to trash, and have rub the EtreCheck, this is the report:
Problem description: Grey screen on failed boot up Have to use “recovery” to re install Yosemite EtreCheck version: 2.1.8 (121) Report generated 26 February 2015 20:15:45 GMT Download EtreCheck from http://etresoft.com/etrecheck Click the [Click for support] links for help with non-Apple products. Click the [Click for details] links for more information about that line. Hardware Information: ℹ️ iMac (20-inch, Mid 2007) (Verified) iMac - model: iMac7,1 1 2 GHz Intel Core 2 Duo CPU: 2-core 4 GB RAM Upgradeable BANK 0/DIMM0 2 GB DDR2 SDRAM 667 MHz ok BANK 1/DIMM1 2 GB DDR2 SDRAM 667 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Video Information: ℹ️ ATI,RadeonHD2400 - VRAM: 128 MB iMac 1680 x 1050 System Software: ℹ️ OS X 10.10.2 (14C109) - Time since boot: 2:27:11 Disk Information: ℹ️ ST3250820AS Q disk0 : (250.06 GB) EFI (disk0s1) <not mounted> : 210 MB Macintosh HD (disk0s2) / : 249.20 GB (231.78 GB free) Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB USB Information: ℹ️ Apple Inc. Built-in iSight Apple, Inc. Keyboard Hub Apple, Inc Apple Keyboard Logitech USB Optical Mouse Apple Computer, Inc. IR Receiver Apple Inc. Bluetooth USB Host Controller Gatekeeper: ℹ️ Mac App Store and identified developers Problem System Launch Daemons: ℹ️ [failed] com.apple.Kerberos.digest-service.plist [Click for details] [failed] com.apple.UpdateSettings.plist [Click for details] [failed] com.apple.watchdogd.plist [Click for details] Launch Daemons: ℹ️ [loaded] com.adobe.fpsaud.plist [Click for support] User Launch Agents: ℹ️ [running] com.amazon.music.plist [Click for support] User Login Items: ℹ️ iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Internet Plug-ins: ℹ️ FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support] Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support] QuickTime Plugin: Version: 7.7.3 Default Browser: Version: 600 - SDK 10.10 3rd Party Preference Panes: ℹ️ Flash Player [Click for support] Time Machine: ℹ️ Time Machine not configured! Top Processes by CPU: ℹ️ 4% WindowServer 0% fontd 0% AppleSpell 0% com.apple.WebKit.WebContent 0% com.apple.WebKit.Networking Top Processes by Memory: ℹ️ 264 MB com.apple.WebKit.WebContent 125 MB Safari 107 MB softwareupdated 94 MB mds_stores 64 MB sandboxd Virtual Memory Information: ℹ️ 276 MB Free RAM 1.82 GB Active RAM 1.60 GB Inactive RAM 486 MB Wired RAM 4.55 GB Page-ins 229 MB Page-outs Diagnostics Information: ℹ️ Feb 26, 2015, 08:14:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-26-201433_[redacted].crash Feb 26, 2015, 05:46:15 PM Self test - passed Feb 26, 2015, 11:00:26 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-26-110026_[redacted].crash Feb 25, 2015, 10:26:46 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-25-222646_[redacted].crash Feb 25, 2015, 10:25:14 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-25-222514_[redacted].crash Feb 25, 2015, 10:30:25 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-25-103025_[redacted].crash Feb 25, 2015, 10:18:14 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-25-101814_[redacted].crash Feb 24, 2015, 10:13:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-24-221358_[redacted].crash
That is not the correct way to uninstall BitDefender.
The correct method is
To remove Bitdefender Antivirus for Mac, follow these steps:
1. Open a Finder window and go to the Applications folder.
2. Select the Bitdefender folder.
3. Double-click the application Bitdefender for Mac Uninstaller to open it.
4. Follow the uninstalling steps to complete the process, then click Close to finish.
After what you just did there is every chance that in order to clean up the mess you made you are going to have to reinstall it once and again and then follow the direction this time to remove correctly.
Also that latest EtreCheck report that is unformatted in worthless. It is impossible to read.
sorry allan but it is not showing in the Applications folder, or the trash folder either now
John
am re installing it , to do as you say (my mess i know)
Hi, I have it back but cannot find or work out the "Bitdefender for Mac Uninstall" application to double click on
It should be in the Bitdefender folder which is in Applications folder at root.
There is no folder, just the app icon
according to mac help:
Apps that don’t have an uninstaller: In the Finder sidebar, click Applications. Drag the app from the Applications folder to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.
so maybe it does just need dragging to trash?
Where did you get BitDefender from? If you got it from the App Store, it's normal that there won't be an uninstaller, and in that case, you can just drag it to the trash. (It also wouldn't be causing this particular problem if you have the App Store version, though.) If you got it from somewhere else, you will need the uninstaller. That uninstaller will also probably be on the disk image you downloaded, which contains the installer.
Also, have you ever replaced the hard drive in that machine? If so, when did that happen? One good possibility for this kind of behavior would be a failing hard drive. If you have never replaced the hard drive in that computer, I'd say that's a strong possibility, as it would be remarkable for the original drive in a 2007 machine to still be functional.
Finally, please re-post the EtreCheck report. I'm not sure what you did that stripped out all the line breaks, but whatever it was, don't do it again! Just paste the report directly from EtreCheck into a reply here.
HI Thomas, it is the original hard drive. Unfortunately i the freez then boot problem just occured so i am replying on my ipad while i re load Yosemite again. Will look again when i'm up and running for the disk image for BD. I did paste the Etre report, don't know why it didn't format
john
hi, my iMac keeps not booting up,stuck on grey screen. After doing a "recovery" and re installing yosemite it works again, but keeps happening. Passes the AHT checks ok, also no viruses found. Ta, John
