Q: Itunes green screen when playing on Lenovo Yoga 2 Pro with Win8 64 bit
I recently purchased a Lenovo Yoga Pro 2 with Win8 64bit.
I installed iTunes and downloaded my movies HD and non-HD and they played great. I really loved my machine on the airplane where I can watch movies comfortably in tablet mode and use my corporate apps.
I was experiencing an issue where randomly on boot the drive was not found so Lenovo sent a repairman to the house and he replaced the motherboard.
Prior to his arrival I deauthorized my iTunes on the laptop.
After the motherboard replacement my speakers stopped working and I get a green screen when I try to play movies or tv in iTunes.
Lenovo tech support has reinstalled the drivers for sound and video numerous times from various sources to no avail.
I can see the trailers in the iTunes store, watch my own HD videos and youtube but still get just a green screen for iTunes movies and TV.
I have reinstalled iTunes (although the settings seem to remain) and I have re-downloaded movies.
If I use ApplePlay the media works great on my AppleTV from my laptop so there isn't anything wrong with the media.
Lenovo is sending a tech to see why the speakers don't work and maybe replace the motherboard again. I have not yet discarded the old motherboard as instructed so I may ask the tech to reinstall it just to see if iTunes restores.
If you know any possible solutions or if you are having similar issues feel free to respond to this post.
You can also reference my ticket numbers at Lenovo if that helps.
Support 1-877-453-6686
Ticket 8004535872
iTunes, Windows 8, 64bit
Posted on Feb 26, 2015 11:58 AM
woohooo! its fixed!
Turns out when we deauthorized the computer from iTunes prior to swapping out the harddrive if failed to reauthorize properly.
We followed the steps too delete the SC folder and when the computer was reauthorized viola! it works!
If iTunes repeatedly prompts you to authorize your computer - Apple Support
Posted on Apr 28, 2015 12:32 PM


