My Macbook Pro seems to be running more slowly - I see the spinning ball more frequently. Also, for work, I run PowerPoint presentations with embedded videos and they don't run smoothly. Any suggestions? I am going to try to attached my system get

Question

cartmagjr Author

Level 1

0 points

My Macbook Pro seems to be running more slowly - I see the spinning ball more frequently. Also, for work, I run PowerPoint presentations with embedded videos and they don't run smoothly. Any suggestions? I am going to try to attached my system get

Problem description:

Macbook Pro running slow - videos especially.

EtreCheck version: 2.1.8 (121)

Report generated February 26, 2015 7:29:57 PM EST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 489

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

Mac OS X 10.7.5 (11G63) - Time since boot: 2:2:46

Disk Information: ℹ️

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (334.02 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Kernel Extensions: ℹ️

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Click for support]

/System/Library/Extensions

[not loaded] com.cisco.cscotun (1.0) [Click for support]

Launch Agents: ℹ️

[loaded] com.cisco.anyconnect.gui.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.cisco.anyconnect.vpnagentd.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

User Login Items: ℹ️

Dropbox Application (/Applications/Dropbox.app)

Box Edit Application (/Users/[redacted]/Library/Application Support/Box/Box Edit/Box Edit.app)

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

Google Earth Web Plug-in: Version: 6.0 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

Flip4Mac WMV Plugin: Version: 2.3.6.5 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

CTVAFPPlugin: Version: CTVAFPPlugin 0.4.0.3 - SDK 10.2 [Click for support]

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

AdobePDFViewer: Version: 11.0.03 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.1

SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version

User internet Plug-ins: ℹ️

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

WebEx: Version: 1.0 [Click for support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Box Edit: Version: 1.2.17(341) - SDK 10.8 [Click for support]

ZoomUsPlugIn: Version: 3.0.45605.0811 - SDK 10.9 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

21% WebProcess

3% WindowServer

1% Microsoft Word

0% fontd

0% Microsoft Excel

Top Processes by Memory: ℹ️

515 MB WebProcess

223 MB Mail

116 MB Safari

94 MB Microsoft Word

90 MB Address Book

Virtual Memory Information: ℹ️

1.27 GB Free RAM

1.85 GB Active RAM

493 MB Inactive RAM

410 MB Wired RAM

508 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Feb 26, 2015, 05:26:28 PM Self test - passed

MacBook Pro (13-inch Mid 2010), Mac OS X (10.7.5)

Posted on Feb 26, 2015 4:45 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Feb 26, 2015 7:44 PM in response to cartmagjr

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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