PittPnthr22
Level 1 (0 points)

Q: Unplugged iPhone during update, won't boot up

I was recently updating my iPhone 6 to iOS 8.1.3 and the phone disconnected during the update. When I reconnected it I tried to continue the update, but then the iphone restarted and shows the connect to itunes screen.

 

Here's where I differ from most people though, I have started the phone in recovery or DFU mode while connected to the PC and while not connected, and itunes recognizes there's an iPhone plugged in. When I try to update or restore it says "Extracting software" when it finishes doing that it says it can't update or restore, depending on which one I picked, and it gives me error code 17, or error code 2005. As I said, I was able to try and restore and update it while in recover mode, and also tried it while it showed the connect to itunes screen. Neither has worked and I keep getting errors after it extracts the software. Any help is greatly appreciated. Thank you.

iPhone 6, iOS 8.1.3

Posted on Feb 27, 2015 3:54 AM

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PittPnthr22

Q: Unplugged iPhone during update, won't boot up

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  • Helpful answers

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 27, 2015 5:06 AM in response to PittPnthr22
    Level 7 (25,977 points)
    iPhone
    Feb 27, 2015 5:06 AM in response to PittPnthr22

    Try these suggestions:

     

    Solve network errors

    Related errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200, or "There was a problem downloading the software," or "The device isn't eligible for the requested build." These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.

    Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

    Check your security software

    Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.

    Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.

    Check your USB connections

    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, you can try different equipment:

    copied from Resolve iOS update and restore errors

  • by PittPnthr22,

    PittPnthr22 PittPnthr22 Feb 27, 2015 9:01 AM in response to Ingo2711
    Level 1 (0 points)
    Feb 27, 2015 9:01 AM in response to Ingo2711

    Thanks, I have tried those and it didnt work. It doesn't so much seem to be a connection problem, as a problem related to the actually restoring or updating of the iPhone. I believe it has something to do with it coming unplugged during the update, and for some reason that wont let it restore or update. If anyone has any suggestions or any other info I'd greatly appreciate it! Thanks.

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 27, 2015 9:14 AM in response to PittPnthr22
    Level 7 (25,977 points)
    iPhone
    Feb 27, 2015 9:14 AM in response to PittPnthr22

    Can you try to use another PC or Mac?

  • by PittPnthr22,

    PittPnthr22 PittPnthr22 Feb 27, 2015 9:25 AM in response to Ingo2711
    Level 1 (0 points)
    Feb 27, 2015 9:25 AM in response to Ingo2711

    Not at the moment, no. I only have access to one computer.

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 27, 2015 9:53 AM in response to PittPnthr22
    Level 7 (25,977 points)
    iPhone
    Feb 27, 2015 9:53 AM in response to PittPnthr22

    Maybe you can visit an Authorized Apple Service Provider or Apple Store next to your place and they can check your device.

    If using another computer does not help, the problem might be hardware related. A list of AASP or Apple Stores can be found on this page:

    iPhone - Contact Support - Apple Support

  • by PittPnthr22,

    PittPnthr22 PittPnthr22 Feb 27, 2015 11:59 AM in response to PittPnthr22
    Level 1 (0 points)
    Feb 27, 2015 11:59 AM in response to PittPnthr22

    I have the iPhone updater logs I can post them if someone knows what they mean or how to read them. I just have no idea what to do or what is going wrong. If anyone knows what they're looking at in regards to the updater logs let me know and I can post the last one I tried here.

  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 27, 2015 12:16 PM in response to PittPnthr22
    Level 7 (25,977 points)
    iPhone
    Feb 27, 2015 12:16 PM in response to PittPnthr22

    You should contact Apple Support about that, your phone is still under warranty and if this is hardware related, they will probably replace your device.