Purchasing gift music using store credit

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Level 1

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Purchasing gift music using store credit

I know now why I got rid of my apple ipad, if apple would be less anal and make things easy to use and allow you to use whats rightfully yours it might be a product for the future. Right, frustration over.

I used to have an Ipad, but I couldn't live with the restrictions and the apple big brother approach, so I very quickly sold it. In the time that I did have it, someone bought me a £50 iTunes card. A couple of years later and I still have half the value in credits on the Itune store. My youngest daughter, despite my warnings had acquired an iphone of her sister and I want to move MMMMMMMMMMMMMMYYYYYYYYYY credits (money) from my account to hers, but apple appear to be withholding MY money and wont let me do it. If this was a bank we would have them in court for it.

I have tried using the credits to purchase an item to gift her, but even this doesn't work. Does any one know how to do this ??

Frustrated in the UK

Posted on Feb 27, 2015 7:28 AM

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Answer 1

King_Penguin

Level 10

334,144 points

Feb 27, 2015 7:53 AM in response to PhreeRun

You can't use your account's balance to gift items, nor an amount, to another account - it can only be used to buy content for your account. You can either use the money to buy content on your account and let her use your account, or try contacting iTunes Support and see if they will refund your balance : iTunes Gift balances - Apple Support

You can't redeem or return iTunes Gift Cards, Gift Certificates, and unused store credit balances for cash except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can request a refund by contacting iTunes Store Support, selecting a support category and topic, and including the following information in your request detail:

Apple ID (this is your iTunes Store account name)

Store credit refund amount

Current shipping address

Additional information may be requested for verification purposes.

Whether that applies here in the UK I don't know.

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Answer 2

Niel

Level 10

727,163 points

Feb 27, 2015 7:53 AM in response to PhreeRun

Apple doesn't allow that.

(123212)

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Answer 3

PhreeRun Author

Level 1

0 points

Feb 27, 2015 8:09 AM in response to PhreeRun

Thank you both for responding, the fact apple doesn't allow it doesn't really make any more or less legal or big brother. Apple users should vote with there money and buy something else, they would soon have what they wanted.

But that aside.

Ok so can I purchase an item in the store with my credit and gift it at the point of purchase, or is that another big brother no no?

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Answer 4

King_Penguin

Level 10

334,144 points

Feb 27, 2015 8:11 AM in response to PhreeRun

You can't use your balance for gifting, only to buy items for your account.

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Answer 5

PhreeRun Author

Level 1

0 points

Feb 27, 2015 8:17 AM in response to King_Penguin

Thank you again for the prompt response, its a pity apple didn't treat it customers so. They should be ashamed of themselves for what is tantamount to extortion.

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Answer 6

ed2345

Level 9

62,498 points

Feb 27, 2015 2:02 PM in response to PhreeRun

I want to move MMMMMMMMMMMMMMYYYYYYYYYY credits (money) from my account to hers, but apple appear to be withholding MY money and wont let me do it.

iTunes Store credits are not "money." The money was already spent. Now you just need to pick out what you want.

I have tried using the credits to purchase an item to gift her, but even this doesn't work. Does any one know how to do this ??

Yes, it is quite simple. Use your credit to buy the songs she wants. Download them to your iTunes. Convert them to MP3 by following this guide: iTunes: How to convert a song to a different file format - Apple Support Give the MP3s to her, and delete your AAC originals.

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