Slow imac - Etrecheck data included here

Question

Slow imac - Etrecheck data included here

Hello-

My mum has asked me for help with he 2006 imac which has started running very slowly.

It was so slow I had to boot from Snow Leopard startup desks to use Disk Utility. Disk Repair seemed to do something, and completed and computer perhaps marginally faster now. But Permissions Repair barely starts and permissions verify says 1hr 45 remaining' then stops.

I uninstalled mackeeper.

Etrecheck data is below. I'd be very grateful for any suggestions/advice on what I can do next, or whether the machine is just too old. (Or the hard drive is about to fail?)

Thanks very much for any help/advice you can give!

Simon

Problem description:

Slow imac from 2006

EtreCheck version: 2.1.8 (121)

Report generated 27 February 2015 15:15:19 GMT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (Early 2006 20-inch) (Verified)

iMac - model: iMac4,1

1 2 GHz Intel Core Duo CPU: 2-core

1 GB RAM

BANK 0/DIMM0

1 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g

Video Information: ℹ️

ATY,RadeonX1600 - VRAM: 128 MB

iMac 1680 x 1050

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 0:28:32

Disk Information: ℹ️

Maxtor 6L250M0 disk0 : (233.76 GB)

- (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.52 GB (161.80 GB free)

USB Information: ℹ️

Micron Built-in iSight

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Huawei.driver.HuaweiDataCardDriver (2.6) [Click for support]

[not loaded] com.globespan.GvEthCdcN (1.2.3) [Click for support]

[not loaded] com.globespan.GvEthCdcU (1.2.3) [Click for support]

[not loaded] com.novatelwireless.driver.3G (2.0.1) [Click for support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.0) [Click for support]

[not loaded] com.sony.driver.prs (1.0.1d1) [Click for support]

[not loaded] com.sony.driver.prs2 (1.0.2d1) [Click for support]

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GControl (2.0.1) [Click for support]

[not loaded] com.novatelwireless.driver.3GData (2.0.1) [Click for support]

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[running] com.epson.ecrp.launcher.plist [Click for support]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]

[loaded] com.epson.esua.launcher.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist [Click for support]

[not loaded] com.sony.ReaderLibrary.RunReaderLibrary.plist [Click for support]

[not loaded] com.trusteer.rapport.rapportd.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.google.GoogleContactSyncAgent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac.helperTool.plist [Click for support]

[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Click for support]

User Login Items: ℹ️

Microsoft AU Daemon Application Hidden (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

Reader Library Launcher Application Hidden (/Library/Reader Library/Reader Library Launcher.app)

readerAppHelper Application Hidden (/Applications/Reader.app/Contents/Resources/readerAppHelper.app)

MP Navigator EX 1.0 Application (/Applications/Canon Utilities/MP Navigator EX 1.0.app)

Internet Plug-ins: ℹ️

AdobePDFViewer: Version: 8.1.0 [Click for support]

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]

QuickTime Plugin: Version: 7.6.6

iPhotoPhotocast: Version: 6.0

LogMeIn: Version: 1.0.660 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]

LogMeInSafari64: Version: 1.0.660 [Click for support]

LogMeInSafari32: Version: 1.0.660 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Silverlight: Version: 4.0.50524.0 [Click for support]

User internet Plug-ins: ℹ️

fbplugin_1_0_3: Version: Unknown [Click for support]

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

5% WebProcess

5% WindowServer

3% syslogd

2% repair_packages

2% ps

Top Processes by Memory: ℹ️

323 MB repair_packages

62 MB mds

57 MB WindowServer

41 MB WebProcess

31 MB Finder

Virtual Memory Information: ℹ️

21 MB Free RAM

618 MB Active RAM

293 MB Inactive RAM

141 MB Wired RAM

556 MB Page-ins

509 MB Page-outs

Diagnostics Information: ℹ️

Feb 27, 2015, 02:31:53 PM Self test - passed

Feb 25, 2015, 02:17:15 PM /Library/Logs/DiagnosticReports/mds_2015-02-25-141715_[redacted].crash

Feb 25, 2015, 02:17:15 PM /Library/Logs/CrashReporter/mds_2015-02-25-141715_[redacted].crash

Posted on Feb 27, 2015 7:28 AM

Reply

Answer 1

Feb 27, 2015 7:30 AM in response to Simon Stephenson

Edit: permissions verify has now completed. Now attempting 'repair permissions'. - 'Estimated time 53 minutes'

Reply

Answer 2

Feb 27, 2015 7:50 AM in response to Simon Stephenson

Several things, Simon:

(1) You may or may not have uninstalled Mackeeper correctly. See regarding malware at end beginning with ****

(2) You will have people telling you to remove CleanMyMac. (In my opinion, it is only problematic if you clean what it suggests. But most likely the person who installed it in the first place acted on the suggestions so it is a potential source of problems.)

(3) The iMac has a truckload of login items.

Make a note of which they are and remove them from the startup.

Test your login items

Choose Apple menu > System Preferences, then click Users & Groups.
Click your account name below Current User, then click Login Items.
Make a list of the login items—you’ll need to remember them later.
Select all of the login items, then click Remove .
Choose Apple menu > Restart.
If this solves the problem, open Users & Groups preferences again, add the login items one at a time, and restart your Mac after adding each one.

When (if) the problem occurs again, follow the steps above to remove only the last login item you added.

(4) you have only 2 GB of RAM - but that by itself should be fine if you have no conflicts.

****

Regarding malware

There are at least two schools of thought expressed by experienced users here in this Apple community regarding malware and popups.

One school primarily uses free application(s); the second school requires no additional software and just some simple steps on your part.

Read these (of many threads) discussions.

Yosemite OS X & MacKeeper I can't unistall

Got a malware on OS X Yosemite, how do I get rid of it?

"Ransomware" web pages

Pop up problems in Safari on OS X Yosemite!

See these Apple notes:

Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

Safari 8 (Yosemite): Security pane of Safari preferences

OS X Yosemite: Protect your Mac from malware

Reply

Answer 3

seventy one

Level 7

27,424 points

Feb 27, 2015 8:35 AM in response to Sparkleberry

In addition to (Edited)Sparkleberry's excellent resume, I think you should remove the following ...

Clean my mac AND all traces of Macpaw in case they have left something else behind.

You should also remove Trusteer, which although in fairly common use has been the subject of much critique in these columns.

To do both the above, use Find any File after following any of the developer's uninstall info.

I think you should also read this.

http://www.adwaremedic.com/index.php

Reply

Answer 4

Feb 27, 2015 8:52 AM in response to Simon Stephenson

Dear Sparkleberry and Seventy one

Thank you very much for your help which is sincerely appreciated!

I am now trying to get thoroughly rid of the programs as you guys suggest. The computer is definitely running faster, but maybe not entirely back to 'normal' just yet. (but not done find any file yet)

Sparkleberry, in Snow Leopard the Systems Prefs menus seem a little different - like it is 'accounts' rather than 'users and groups' and I was suprised that there seemed only to be a few things in here. I've deleted all of them, but do you think there is another location where this stuff is hiding?

The adwaremedic looks great, but alas needs 10.7 (and this imac can't apparently go beyond 10.6.8. But I'm downloading Find any File as we speak.

Thanks so much again,

Simon

'

Reply

Answer 5

Feb 27, 2015 8:54 AM in response to Simon Stephenson

This is before running find any file but after clearing login items and restarting

EtreCheck version: 2.1.8 (121)

Report generated 27 February 2015 16:50:46 GMT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (Early 2006 20-inch) (Verified)

iMac - model: iMac4,1

1 2 GHz Intel Core Duo CPU: 2-core

1 GB RAM

BANK 0/DIMM0

1 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g

Video Information: ℹ️

ATY,RadeonX1600 - VRAM: 128 MB

iMac 1680 x 1050

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 0:14:8

Disk Information: ℹ️

Maxtor 6L250M0 disk0 : (233.76 GB)

- (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.52 GB (162.79 GB free)

USB Information: ℹ️

Micron Built-in iSight

EPSON EPSON XP-412 413 415 Series

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Huawei.driver.HuaweiDataCardDriver (2.6) [Click for support]

[not loaded] com.globespan.GvEthCdcN (1.2.3) [Click for support]

[not loaded] com.globespan.GvEthCdcU (1.2.3) [Click for support]

[not loaded] com.novatelwireless.driver.3G (2.0.1) [Click for support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.0) [Click for support]

[not loaded] com.sony.driver.prs (1.0.1d1) [Click for support]

[not loaded] com.sony.driver.prs2 (1.0.2d1) [Click for support]

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GControl (2.0.1) [Click for support]

[not loaded] com.novatelwireless.driver.3GData (2.0.1) [Click for support]

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[running] com.epson.ecrp.launcher.plist [Click for support]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]

[loaded] com.epson.esua.launcher.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist [Click for support]

[not loaded] com.sony.ReaderLibrary.RunReaderLibrary.plist [Click for support]

[not loaded] com.trusteer.rapport.rapportd.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.google.GoogleContactSyncAgent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

AdobePDFViewer: Version: 8.1.0 [Click for support]

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]

QuickTime Plugin: Version: 7.6.6

iPhotoPhotocast: Version: 6.0

LogMeIn: Version: 1.0.660 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]

LogMeInSafari64: Version: 1.0.660 [Click for support]

LogMeInSafari32: Version: 1.0.660 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Silverlight: Version: 4.0.50524.0 [Click for support]

User internet Plug-ins: ℹ️

fbplugin_1_0_3: Version: Unknown [Click for support]

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

4% WebProcess

2% Safari

1% rooksd

1% WindowServer

1% ps

Top Processes by Memory: ℹ️

130 MB WebProcess

81 MB mds

74 MB Safari

68 MB WindowServer

43 MB Finder

Virtual Memory Information: ℹ️

61 MB Free RAM

604 MB Active RAM

271 MB Inactive RAM

136 MB Wired RAM

647 MB Page-ins

922 KB Page-outs

Diagnostics Information: ℹ️

Feb 27, 2015, 04:33:35 PM Self test - passed

Feb 27, 2015, 03:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-02-27-152029_[reda cted].crash

Feb 25, 2015, 02:17:15 PM /Library/Logs/DiagnosticReports/mds_2015-02-25-141715_[redacted].crash

Feb 25, 2015, 02:17:15 PM /Library/Logs/CrashReporter/mds_2015-02-25-141715_[redacted].crash

Reply

Answer 6

Allan Jones

Level 9

68,600 points

Feb 27, 2015 9:02 AM in response to Simon Stephenson

Trusteer is still installed. Removal instructions:

http://www.trusteer.com/support/uninstall-troubleshooting

And you have but ONE GB RAM, the bare "squeak-by" minimum for even OS 10.6. You computer can handle 2GB. If she plans to keep using the computer, he needs to add RAM, an easy at-home project.

Reply

Answer 7

Feb 27, 2015 9:08 AM in response to Simon Stephenson

Sorry for using wrong OS, did it look like this when you deleted startup items?

Edit

Ditto to what Allan Jones wrote regarding RAM.

I thought you had 2GB RAM.

Reply

Answer 8

Feb 27, 2015 9:10 AM in response to Allan Jones

Ah, thanks Allan.

The uninstaller says something funny - like 'The uninstaller does not support this type of Mac' but I found the files using Find Any File and have been deleting them.

Also in computer/library/launchagents some of what seem to be the other malware stuff and have been deleting those (but only the ones obviously not necessary.)

Will check out adding Ram.

Reply

Answer 9

Feb 27, 2015 9:14 AM in response to Simon Stephenson

Sparkleberry - yes, thank you - it looked just like that!

But there were only about 3 things in it and they looked fairly benign (eg Adobe reader)

The files popping up in etrecheck seem to be located in computer/library/launch etc - is this possible?

(There are only two accounts on the computer, and my mum's is the main one and the other was empty in the kind of screenshot you posted.)

Reply

Answer 10

Feb 27, 2015 10:13 AM in response to Simon Stephenson

With respect to performance of Safari, have you tried disabling the plugins?

Internet Plug-ins: ℹ️

AdobePDFViewer: Version: 8.1.0 [Click for support]

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]

QuickTime Plugin: Version: 7.6.6

iPhotoPhotocast: Version: 6.0

LogMeIn: Version: 1.0.660 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]

LogMeInSafari64: Version: 1.0.660 [Click for support]

LogMeInSafari32: Version: 1.0.660 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Silverlight: Version: 4.0.50524.0 [Click for support]

Reply

Answer 11

Feb 27, 2015 10:20 AM in response to Simon Stephenson

Hi Sparkleberry

Thanks very much. I hadn't thought of that but have done so now.

The etrecheck stuff looks a lot cleaner now (see below) thanks to your and everyone's advice, computer definitely working better and will get hold of some RAM tomorrow and see if that finishes the job.

Sincere thanks again!

EtreCheck version: 2.1.8 (121)

Report generated 27 February 2015 18:15:01 GMT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (Early 2006 20-inch) (Verified)

iMac - model: iMac4,1

1 2 GHz Intel Core Duo CPU: 2-core

1 GB RAM

BANK 0/DIMM0

1 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g

Video Information: ℹ️

ATY,RadeonX1600 - VRAM: 128 MB

iMac 1680 x 1050

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 0:15:9

Disk Information: ℹ️

Maxtor 6L250M0 disk0 : (233.76 GB)

- (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.52 GB (162.46 GB free)

USB Information: ℹ️

Micron Built-in iSight

EPSON EPSON XP-412 413 415 Series

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.Huawei.driver.HuaweiDataCardDriver (2.6) [Click for support]

[not loaded] com.novatelwireless.driver.3G (2.0.1) [Click for support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.0) [Click for support]

/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

[not loaded] com.novatelwireless.driver.3GControl (2.0.1) [Click for support]

[not loaded] com.novatelwireless.driver.3GData (2.0.1) [Click for support]

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[running] com.epson.ecrp.launcher.plist [Click for support]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]

[loaded] com.epson.esua.launcher.plist [Click for support]

[running] com.epson.eventmanager.agent.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.google.GoogleContactSyncAgent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

None

User internet Plug-ins: ℹ️

fbplugin_1_0_3: Version: Unknown [Click for support]

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

13% mds

13% diskimages-helper

5% WindowServer

2% Safari

1% ps

Top Processes by Memory: ℹ️

129 MB WebProcess

91 MB mds

42 MB Safari

40 MB WindowServer

27 MB Find Any File

Virtual Memory Information: ℹ️

291 MB Free RAM

508 MB Active RAM

116 MB Inactive RAM

158 MB Wired RAM

380 MB Page-ins

582 KB Page-outs

Diagnostics Information: ℹ️

Feb 27, 2015, 05:58:48 PM Self test - passed

Feb 27, 2015, 03:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-02-27-152029_[reda cted].crash

Feb 25, 2015, 02:17:15 PM /Library/Logs/DiagnosticReports/mds_2015-02-25-141715_[redacted].crash

Feb 25, 2015, 02:17:15 PM /Library/Logs/CrashReporter/mds_2015-02-25-141715_[redacted].crash

Feb 27, 2015, 05:55:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Find Any File_2015-02-27-175544_[redacted].crash

Reply

Answer 12

Feb 27, 2015 10:37 AM in response to Simon Stephenson

Hi Sparkleberry

Thanks very much. I hadn't thought of that but have done so now.

The etrecheck stuff looks a lot cleaner now (see below) thanks to your and everyone's advice, computer definitely working better and will get hold of some RAM tomorrow and see if that finishes the job.

Sincere thanks again!

You are welcome, Simon. Be sure to get a good RAM chip from a reliable Mac shop.

Reply