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Feb 27, 2015 1:28 PM in response to TJBUSMC1973by anonymous3212,Thank you for your response. I did try these steps previously, but unfortunately it didn't fix the problem.
I no longer have Apple Care so the support person suggested I could restore my phone and check on the forums.
Since restoring didn't help, I'm hoping someone else can offer alternate troubleshooting options before I send it in.