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My icloud apple id has been disabled and reset email goes to icloud account

My icloud apple id has been disabled and reset email goes to icloud account. So I can't get the reset email. Apparently I didn't setup a rescue email. How do I reset the password?

iPhone 5, iOS 8.1.3

Posted on Feb 27, 2015 2:04 PM

Reply
1 reply

Mar 1, 2015 6:20 AM in response to karen4309

Hello, karen4309.


Thank you for visiting Apple Support Communities.


I understand that your iCloud account has been disabled and you are not receiving the reset email. I would try resetting the iCloud account via answering the security questions instead of sending the email. The first article will walk you through that process. If you are still unable to reset your iCloud account password, see the steps in the second article.


If you forgot your Apple ID password


Contact Apple for help with Apple ID account security


Cheers,


-Jason H.

My icloud apple id has been disabled and reset email goes to icloud account

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