I have an iPad that is producing error 4013. I tried everything listed on the troubleshooting guide

Question

Level 1

0 points

I have an iPad that is producing error 4013. I tried everything listed on the troubleshooting guide

Model MC705LL/A Version 7.0.4 (11B554a)

The iPad was freezing so I rebooted several times then I tried to update the operating system in settings. The screen is showing the power cord with the iTunes symbol. iTunes recognizes the iPad, prepares it for updating, the apple appears then it stops and says cannot connect to iPhone, no connection. The serial number then disappears from iTunes and the power cord displays on the iPad again. Any advice?? Help please. So frustrating.

iPad, iOS 7.0.4

Posted on Feb 27, 2015 5:24 PM

Reply

Answer 1

Demo

Level 10

166,494 points

Feb 27, 2015 5:53 PM in response to ldclean17

Have you tried using recovery mode? If you are running antivirus software, turn it off and disable your firewall and try recovery mode.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

Answer 2

ldclean17 Author

Level 1

0 points

Feb 27, 2015 7:12 PM in response to Demo

Thank you but I have tried that several times with no luck. Changed cords, tried charging then recovery mode, changed the USB port..... I will need to visit the Apple store for this one unless someone knows of a miracle cure.

Reply

Answer 3

Demo

Level 10

166,494 points

Feb 28, 2015 4:26 AM in response to ldclean17

Then I believe that a trip to an Apple Store is in order. The only other suggestion I have is to try another compunter, if you have access to another one. Perhaps a friend or family member has a computer running iTunes that you can use, the device is going to be erased now so it doesn't mater which computer you use.

Reply