iPhone 6 mail.app crashing in background

Question

Naylor2006 Author

Level 1

5 points

iPhone 6 mail.app crashing in background

Hello all

iPhone 6 on 8.1.3

So here's a slightly annoying issue, it would appear that randomly, as I haven't figured out a trigger yet, the mail app stops working in the background. I receive emails daily and sometimes after a couple of days I'll think, I haven't received any mail for a while, open the app manually and multiple emails suddenly arrive.

I used push as I have an exchange account setup.

I've deleted my mail account and re-added it, rather not go through the pain of re-installing iOS, particularly as the issue occurred on the previous iOS 8+ releases.

Anyone got any suggestions?

Thank you.

iPhone 6, iOS 8.1.3

Posted on Feb 28, 2015 5:04 AM

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Answer 1

berma001

Level 1

4 points

May 18, 2016 6:19 AM in response to Naylor2006

I have same problem with iphone 6s ios 9.3.2. reinstalled mail, no help. also have 128 storage phone

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Answer 2

thunderzzz

Level 6

8,452 points

May 18, 2016 6:21 AM in response to Naylor2006

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

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