Persistent spinning wheel on 27" iMac running Yosemite.

Question

I&#x27;ve tried everything.  Posting my Etrecheck report below.  I notice an alert on my HD, but I&#x27;m no expert.  I appreciate any help.Problem description:I get a spinning pinwheel frequently.  I have reinstalled Yosemite, run Repair Permissions, Repair Disk, reset the PRAM, and the problem persists.  It happens when I scroll a web page, when I click a link, when I close an application, and at other random times, making it nearly impossible to get any work accomplished.EtreCheck version: 2.1.8 (121)Report generated February 28, 2015 at 11:23:15 AM CSTDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Click the [Adware! - Remove] links for help removing adware.Hardware Information: ℹ️    iMac (27-inch, Mid 2011) (Technical Specifications)    iMac - model: iMac12,2    1 2.7 GHz Intel Core i5 CPU: 4-core    16 GB RAM Upgradeable        BANK 0/DIMM0            8 GB DDR3 1333 MHz ok        BANK 1/DIMM0            8 GB DDR3 1333 MHz ok        BANK 0/DIMM1            Empty           BANK 1/DIMM1            Empty       Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ℹ️    AMD Radeon HD 6770M - VRAM: 512 MB        iMac 2560 x 1440System Software: ℹ️    OS X 10.10.2 (14C109) - Time since boot: 10:15:41Disk Information: ℹ️    ST31000528AS disk0 : (1 TB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Macintosh HD (disk0s2) / : 999.35 GB (58.36 GB free) - 373 errors        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB     OPTIARC DVD RW AD-5690H disk1 : (4.71 GB)USB Information: ℹ️    Apple Internal Memory Card Reader     Apple Computer, Inc. IR Receiver     Sunplus Technology Inc. USB to Serial-ATA bridge 750.16 GB        EFI (disk3s1) &lt;not mounted&gt; : 210 MB         Gromit (disk3s2) /Volumes/Gromit : 749.81 GB (105.36 GB free) - 8 errors    Seagate Backup+ Desk 4 TB        EFI (disk2s1) &lt;not mounted&gt; : 315 MB         Wallace (disk2s2) /Volumes/Wallace : 4.00 TB (293.21 GB free)    Apple Inc. BRCM2046 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Inc. FaceTime HD Camera (Built-in) Thunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    Mac App Store and identified developersAdware: ℹ️    Geneio [Adware! - Remove]Kernel Extensions: ℹ️        /Applications/Parallels Desktop.app    [not loaded]    com.parallels.kext.hidhook (9.0 24251.1052177) [Click for support]    [not loaded]    com.parallels.kext.hypervisor (9.0 24251.1052177) [Click for support]    [not loaded]    com.parallels.kext.netbridge (9.0 24251.1052177) [Click for support]    [not loaded]    com.parallels.kext.usbconnect (9.0 24251.1052177) [Click for support]    [not loaded]    com.parallels.kext.vnic (9.0 24251.1052177) [Click for support]        /System/Library/Extensions    [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]    [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]    [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]    [not loaded]    com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]    [loaded]    com.globaldelight.driver.BoomDevice (1.1) [Click for support]    [not loaded]    com.iospirit.driver.rbiokithelper (1.5.2) [Click for support]    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Click for support]    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]    [not loaded]    com.wacom.kext.pentablet (5.1.1) [Click for support]        /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns    [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]        /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns    [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]        /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns    [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]Problem System Launch Daemons: ℹ️    [failed]    com.apple.Kerberos.digest-service.plist [Click for details]Launch Agents: ℹ️    [running]    com.flipvideo.FlipShare.AutoRun.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [running]    com.imcapture.IMCapture.Agent.plist [Click for support]    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]    [loaded]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]    [running]    com.wacom.pentablet.plist [Click for support]Launch Daemons: ℹ️    [loaded]    com.adobe.fpsaud.plist [Click for support]    [running]    com.backblaze.bzserv.plist [Click for support]    [loaded]    com.bitcasa.BitcasaUpdateCheck.plist [Click for support]    [loaded]    com.bombich.ccc.plist [Click for support]    [running]    com.flipvideo.FlipShareServer.launchd.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [not loaded]    com.leapfrog.connect.shell.plist [Click for support]    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]    [failed]    com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]    [failed]    com.parallels.mobile.kextloader.launchdaemon.plist [Click for support] [Click for details]User Launch Agents: ℹ️    [failed]    com.amazon.cloud-player.plist [Click for support] [Click for details]    [running]    com.amazon.music.plist [Click for support]    [running]    com.backblaze.bzbmenu.plist [Click for support]    [loaded]    com.genieo.completer.download.plist  [Adware! - Remove]    [loaded]    com.genieo.completer.ltvbit.plist  [Adware! - Remove]    [running]    com.genieo.completer.update.plist  [Adware! - Remove]    [failed]    com.parallels.mobile.startgui.launchagent.plist [Click for support] [Click for details]    [running]    com.spotify.webhelper.plist [Click for support]    [loaded]    com.valvesoftware.steamclean.plist [Click for support]    [failed]    net.sourceforge.tvshows.plist [Click for support] [Click for details]User Login Items: ℹ️    Monitor    Application  (/Applications/LeapFrogConnect.app/Contents/Monitor.app)    System Events    Application  (/System/Library/CoreServices/System Events.app)    Fantastical    Application  (/Applications/Fantastical.app)    ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)Internet Plug-ins: ℹ️    ContentUploaderPlugin: Version: 1.0 [Click for support]    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]    EPPEX Plugin: Version: 4.1.0.0 [Click for support]    AdobePDFViewer: Version: 9.0.0 [Click for support]    Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 [Click for support]    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]    iPhotoPhotocast: Version: 7.0 - SDK 10.7    RealPlayer Plugin: Version: Unknown    DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]    AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]    Musicnotes: Version: 1.17.0 [Click for support]    DivXBrowserPlugin: Version: 1.2 [Click for support]    CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]    CouponPrinter-FireFox_v2: Version: Version 1.1.6    CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]    Default Browser: Version: 600 - SDK 10.10    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]    JavaAppletPlugin: Version: Java 7 Update 71 Check version    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]Safari Extensions: ℹ️    Open in Internet ExplorerAudio Plug-ins: ℹ️    DVCPROHDAudio: Version: 1.23rd Party Preference Panes: ℹ️    3ivx MPEG-4  [Click for support]    Backblaze Backup  [Click for support]    Connect360  [Click for support]    DivX  [Click for support]    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    Java  [Click for support]    Perian  [Click for support]Time Machine: ℹ️    Skip System Files: NO    Mobile backups: OFF    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 999.35 GB Disk used: 940.98 GB        Gromit: Disk size: 749.81 GB Disk used: 644.45 GB    Destinations:        Untitled 1 [Local]         Total size: 4.00 TB         Total number of backups: 35         Oldest backup: 2015-02-05 06:46:36 +0000         Last backup: 2015-02-24 16:35:45 +0000         Size of backup disk: Too small            Backup size 4.00 TB &lt; (Disk used 1.59 TB X 3)Top Processes by CPU: ℹ️         2%    WindowServer         1%    bzfilelist         0%    fontd         0%    mds         0%    Memory CleanTop Processes by Memory: ℹ️    618 MB    Final Cut Pro    498 MB    Image Capture Extension    429 MB    softwareupdated    258 MB    mds_stores    158 MB    com.apple.WebKit.WebContentVirtual Memory Information: ℹ️    8.79 GB    Free RAM    4.53 GB    Active RAM    2.19 GB    Inactive RAM    1.66 GB    Wired RAM    6.01 GB    Page-ins    0 B    Page-outsDiagnostics Information: ℹ️    Feb 28, 2015, 11:17:33 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111733_[redacted].crash    Feb 28, 2015, 11:17:13 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111713_[redacted].crash    Feb 28, 2015, 11:16:54 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111654_[redacted].crash    Feb 28, 2015, 11:16:36 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111636_[redacted].crash    Feb 28, 2015, 11:16:19 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111619_[redacted].crash    Feb 28, 2015, 11:16:01 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111601_[redacted].crash    Feb 28, 2015, 11:15:43 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111543_[redacted].crash    Feb 28, 2015, 11:15:25 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111525_[redacted].crash    Feb 28, 2015, 11:15:07 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111507_[redacted].crash    Feb 28, 2015, 11:14:49 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111449_[redacted].crash    Feb 28, 2015, 11:14:31 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111431_[redacted].crash    Feb 28, 2015, 11:14:12 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111412_[redacted].crash    Feb 28, 2015, 11:13:47 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111347_[redacted].crash    Feb 28, 2015, 11:13:28 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111328_[redacted].crash    Feb 28, 2015, 11:13:10 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111310_[redacted].crash    Feb 28, 2015, 11:12:33 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111233_[redacted].crash    Feb 28, 2015, 11:12:15 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111215_[redacted].crash    Feb 28, 2015, 11:11:57 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111157_[redacted].crash    Feb 28, 2015, 11:11:39 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111139_[redacted].crash    Feb 28, 2015, 11:05:04 AM    /Library/Logs/DiagnosticReports/lsregister_2015-02-28-110504_[redacted].crash    Feb 28, 2015, 10:23:07 AM    /Library/Logs/DiagnosticReports/lsregister_2015-02-28-102307_[redacted].crash    Feb 28, 2015, 11:12:52 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-28-111252_[redacted].crash    Feb 28, 2015, 01:32:30 AM    /Library/Logs/DiagnosticReports/lsregister_2015-02-28-013230_[redacted].crash    Feb 28, 2015, 01:04:36 AM    Self test - passed    Feb 26, 2015, 09:34:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/nsurlsessiond_2015-02-26-21340 1_[redacted].crash

John Galt · Answer

That Mac&#x27;s hard disk drive has failed and must be replaced. You can do that yourself or pay Apple to do it for you: Genius Bar Reservations.After repairing your Mac, do not reinstall the adware that&#x27;s affecting it. If you use the Time Machine backup to restore the failed hard disk&#x27;s contents, remove the adware subsequent to performing the Time Machine restoration.For a description of how the adware came to be installed on your Mac, how to prevent that from occurring again, and for Apple&#x27;s recommended actions read How to install adware. Apple&#x27;s instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully. Pay particular attention to the easily overlooked passages directing you to restart your Mac when required.Don&#x27;t use garbage products such as "Memory Clean" either. All they will do is force more frequent use of mass storage, accelerating its eventual demise while degrading your Mac&#x27;s performance.

Old Toad · Answer

You have a number of issues.  First backup your boot drove and the Gromit volume as they appear to be failing.  After that Boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the disk and disk permissions.  Reboot normally, run Disk Utility on the Gromit volume and rerun Etrecheck. Post the results here. Next you have the Genieo adware installed.  Go to TheSafeMac.com and download the free AdwareMedic app.  Or you an do it manually by following the instructions in the Adware Removal Guide at The Safe Mac site.Run the OS X Yosemite: Use Apple Diagnostics or Apple Hardware Test to see if it can confirm the disk errors on the hard drives.If you still get disk errors or are concerned about the health of the iMac make a Genius Bar appointment at the nearest Apple Store and take the iMac in for a free diagnosis.  You&#x27;ll need to find a 3rd party repair facility for the external HD.  However, if you can repair it with Disk Utility and have ongoing backups of it you may opt to continue using it. Again, make backups of the two drives first.

mattfromrockwall · Answer

Excellent advice.  Thank you to both.  I am following the recommended steps now.