how does one release safari from us.apple-virus.help?
my safari is captured by us.apple-virus.help
iMac OS X 10.9.5 3.2 ghz i5
iMac, OS X Mavericks (10.9.5)
Force quit Safari, then restart Safari while holding the Shift key.
7 replies
Do not call any number presented.
Shutdown Safari then restart it with the Shift key depressed.
If that does work try disconnecting your iMac from the network and the starting Safari.
Thank you for the comments!
I am able to quit safari, but shift key does not change the restart result.
(still brings up http:us.apple-virus.help/ ...)
I am remotely connecting to my father's iMac (4 hours drive from here).
He is in his 95th year and talking him through a turning off the internet and a shift start to Safari was not going to be productive.
I put up Mozilla Firefox, which will keep him occupied until I can drive down there.
Thanks again gents. (my first thought here was this was a waste of time, ... NOT)
Turning "off" Wi-Fi might not be that much of a challenge even for him. To disconnect from the Internet, click the Wi-Fi (fan) icon in the Mac's menu bar and select Turn Wi-Fi Off.
This assumes he is not connecting to the Internet using an Ethernet cable. The Ethernet cable plugs into the back of the iMac. It locks in place with a plastic tab, like a landline phone connector.
Then, continue with the rest of the procedure in "Ransomware" web pages at Step 3.
Step 6 reverses the disconnection procedure. Your Dad has to understand that he won't be able to connect to the Internet until that step.
I am remotely connecting to my father's iMac
That makes troubleshooting so much easier, unfortunately if you were to remotely disconnect his Mac from the Internet you'll be stuck.
FYI I added some illustrations to the User Tip:
how does one release safari from us.apple-virus.help?