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All replies
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Helpful answers
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Feb 28, 2015 9:22 AM in response to tltaylor01by lllaass,What model MacBook?
What OSX version now?
When you can't repair a HD from Recovery (Command+R) that usually means a bad HD.
When you tried to format the HD did you boot to Recovery?
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Feb 28, 2015 9:34 AM in response to lllaassby tltaylor01,Hello thanks for replying, it's a macbook pro, I'm running lion. I have tried several steps including erasing the disc which I get a prompt that disc is locked. I have tried unlocking disc with password and it doesn't take.
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Feb 28, 2015 9:37 AM in response to tltaylor01by my ginger,Hi. The only option you can try is when in disk utilities. Click on the disk then erase option then file at the top menu and check enable journaling. Then try to erase the disk. If you cannot you will most likely have to replace the drive. You do not want to erase the entire drive , just the disk ( your name).
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Feb 28, 2015 9:40 AM in response to tltaylor01by lllaass,Are your trying to format when booted to Recovery?
tltaylor01 wrote:
Hello thanks for replying, it's a macbook pro, I'm running lion. I have tried several steps including erasing the disc which I get a prompt that disc is locked. I have tried unlocking disc with password and it doesn't take.
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Feb 28, 2015 9:44 AM in response to lllaassby tltaylor01,It doesn't allow me to boot to recovery, I hold command R to disc utility, I have tired repair, I have tried erase, I have tried command S. Same results.
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Feb 28, 2015 9:49 AM in response to my gingerby tltaylor01,I have tried that it did not work the message I got was disc cannot be repaired.
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Feb 28, 2015 9:52 AM in response to tltaylor01by lllaass,Try to force your Mac to boot into Internet Recovery by holding down Command+Option+R at startup.
That would only work for early 2011 MacBook Pro's is you update the firmware to support Internet Recovery. Later MacBooks has Internet Recovery initially.
Do you have another Mac?
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Feb 28, 2015 10:11 AM in response to lllaassby tltaylor01,Hello Illaas:
Yes, I have another Mac that I'm communicating with you from. I have tried the Reinstall OS X option. I have tried the repair disk function it stops mid way and say the disk cannot be repaired. I tried the erase function but it says the disk is locked and I cannot unlock it. Here's what I see on the right side of the utility disk area: image of HD 160.04 GB Toshiba MK1655GSXF Media.
Macintosh HD.
I have also tried command S (read that on internet).
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Feb 28, 2015 10:30 AM in response to tltaylor01by lllaass,On the working Mac go to the Purchases section and download an OSX installer and make a bootable USB device using:
Then boot from that and try to repair/format the HD.
If you can't do that then the HD is bad and needs to be replaced.
One yo get it running I would update the firmware for Internet recovery if applicable
Computers that can be upgraded to use OS X Internet Recovery - Apple Support
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Feb 28, 2015 10:37 AM in response to tltaylor01by my ginger,Hi. you say right side? Are you sure you don't mean left side column. And you only see the one disk, which is the main drive, and no other disks below it?It does not say disk image as in DMG does it? You should have the main drive and below that one that is the startup volume and then another that may be yellow that is the restore partition. When you use Command R does it go straight to disk utilities and nothing else? Do you by any chance have a install disk that may have come with your MBP? That stopped with 10.6, 2011 MBP I believe. Later MBP used internet recovery.
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Feb 28, 2015 10:48 AM in response to my gingerby tltaylor01,It's a refurbished Macbook Pro. I tried online recovery and got the message disk is locked. I'm stumped.
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Feb 28, 2015 10:54 AM in response to tltaylor01by lllaass,That message could mean that the disk is damaged. That message usually means that files are in use which can't be the case if yo boot to Recovery unless the disk is damaged.
If you have an Apple store nearby you can make an appointment at the Genius Bar of an Apple store.