trying to update OS on 2011 macbook pro. stuck on purple screen
MacBook Pro (13-inch Late 2011), Mac OS X (10.6.8)
It will help us diagnose your problem to know the exact model, size, year built (Early or Late), RAM installed and OS you're trying to update to.
It will help us diagnose your problem to know the exact model, size, year built (Early or Late), RAM installed and OS you're trying to update to.
2010? 2.3 GHz Intel Core i5, 4GB 1333 MHz DDR3.
Auto-update
Hi. Are you referring to software update,top left menu under apple or the apps store and what were you updating? Where you trying to update to yosemite?
Yes, top left menu
Ok. But you still didn't answer the question. What exactly were you trying to update to? A newer operating system? You show as having now! 10.6.8 snow leopard.
Sorry Ginger, I am new to this bleep. I think the answer to your question is an automatic update. to the current OS.
Ok. Do you remember what you were updating? Like Itunes or a security update. And did you let it complete and install? To install the update, it usually asks for your password and sometime asks you to restart. Here are some options to try. http://support.apple.com/en-us/HT203176
trying to update OS on 2011 macbook pro. stuck on purple screen
